Principal​/Staff Forward Deployed Engineer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you.

We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you.

We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

• Lead e2e solution development for multiple high-stakes customer deployments; manage technical strategy, design quality, and roadmaps for Agentic AI rollouts at enterprise scale.
• Architect and validate Agentic AI solutions for large, complex enterprises across multiple industry verticals, ensuring robustness, scalability, security, and compliance.
• Help build and guide cross-functional Forward Deployed Engineering teams; coach senior/junior engineers, and cultivate a culture of excellence, collaboration, and innovation.
• Serve as principal AI solution design partner and trusted consultant to senior customer stakeholders; translate ambiguous needs into actionable engineering and business outcomes.
• Develop and champion technical best practices, reusable frameworks, and asset libraries to accelerate high-quality solution deployment.
• Drive ongoing innovation, leveraging deep expertise in RAG, multi-agent orchestration, retrieval optimizations, SLM fine tuning and enterprise AI architecture.
• As needed, lead post-delivery optimization and adoption, establishing feedback loops from customers to product/platform teams and driving continuous improvement.
• Partner with Product and Platform Engineering teams to provide structured feedback on functional and non functional gaps, customer requirements and pain points.
• Work with these teams or co-develop or accelerate critical platform extensions and enhancements for customers.
• Draft and publish best practices, playbooks, whitepapers and blog posts on Enterprise Agentic AI Innovations, Design, Optimization and Operations.
• Represent Uniphore in industry events, thought leadership forums, and strategic technical partnerships.
• Set standards for observability, monitoring, and robust telemetry across customer solutions to ensure trustworthy and auditable AI agents.

Partner with Product and Platform Engineering teams to provide structured feedback on functional and non functional gaps, customer requirements and pain points. Work with these teams or co-develop or accelerate critical platform extensions and enhancements for customers. Best Practices, Playbooks & Whitepapers:
Draft and publish best practices, playbooks, whitepapers and blog posts on Enterprise Agentic AI Innovations, Design, Optimization and Operations. Industry Evangelism:
Represent…