Desktop Support Specialist
Job in
Palo Alto, Santa Clara County, California, 94306, USA
Listed on 2026-08-03
Listing for:
HCLTech
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions
- Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
- Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
- Provide operating system and application support to diagnose and resolve unique, non-recurring problems
- Reimage systems as required
- Identifies potential escalations and proactively alerts management as needed.
- Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
- Recommend and/or performs upgrades on systems
- Work with procurement staff to purchase hardware and software
- Complete installation and testing of computers and peripherals within established standards and guidelines
- Provide basic support for mobile devices and printers
- Provide primary support to executive users
- Ensures configuration and inventory management database entries are complete and accurate
- Provides time / resource estimates for assigned tasks including time tracking activities
- Local travel as needed
- Perform other duties as assigned
- Must possess a professional demeanor and strong customer service/consulting/training skills
- Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
- Basic understanding of networks, Intel servers and telecoms
- Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
- Strong problem solving and critical thinking skills
- Strong written and verbal communication skills
- Must be self-motivated and the ability to work independently with minimal supervision
- Must have excellent time management skills
- Must be detail and process oriented
- Ability to walk long distances across large facilities
- Must be able to pass a background security check
- Valid driver's license and reliable transportation
- Experience with ticketing systems (Service Now, Smart IT, IT connect etc.)
- Experience working with executives
- Certifications:
Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP - Experience performing remote control of PCs and video conferencing knowledge
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