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Senior IT Support Engineer
Job in
Palo Alto, Santa Clara County, California, 94306, USA
Listed on 2026-08-08
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cloud Computing: Infrastructure & Operations, Cybersecurity
Job Description & How to Apply Below
- Globality is looking for a proactive Sr. IT Support Engineer to join our IT team and ensure our technology environment runs smoothly. You’ll act as a trusted partner to both technical and non-technical stakeholders, manage escalations, and solve complex IT issues with creativity and precision
- Provide hands-on support and resolve tickets escalated through our service desk system
- Troubleshoot networking issues, including DNS, Firewalls, and routing
- Manage SLAs, prioritize queues, handle escalations, and ensure timely resolution
- Communicate effectively with business users, translating technical issues into clear explanations
- Administer and support cloud-based platforms and services (Office 365, Azure, AWS, Active Directory, Slack, Okta)
- Perform hardware, networking, and cybersecurity-related support tasks
- Own incidents, tasks, and projects end-to-end; use initiative to drive solutions
- Follow documented processes and procedures; identify and implement improvements
- Balance time, priorities, and communication across multiple stakeholders
- Premium Health Benefits
- Distributed Team Building
- Learning & Development
- Award Winning Culture
- Strong analytical and problem-solving skills - Experience managing ticket queues, SLAs, and escalations
- Excellent written, verbal, and interpersonal communication
- Demonstrated ownership: initiative, accountability, drive
- Experience managing mobile device / endpoint platforms (Jamf, Manage Engine)
- Strong time management, prioritization, and communication
- Proficiency with cloud tech platforms (Office 365, Azure, AWS, Active Directory, Slack, Okta)
- Working knowledge of computer hardware, networking, cybersecurity
- Solid troubleshooting skills in networking (DNS, Firewalls, VPN)
- Hands-on familiarity with service desk and remote support tools
- Experience with configuring and maintaining SSO systems, SCIM provisioning, or Okta workflows
- Minimum 5 years working in an IT engineering or support role
- Bachelor’s degree in computer science/IT or related field
- Deep knowledge of Azure/AWS networking, IAM
- Experience with Fresh Service ITSM
- Experience administering cloud platforms (AWS, Azure)
- ITIL 4 accreditation or experience working with ITIL 4 best practices
Position Requirements
10+ Years
work experience
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