IT Analyst

About Volta

Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder‑led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up.

We are 100+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds.

Volta is a fast-growing GPU compute infrastructure company. Our offices are home to a mix of business and technical staff who rely on a well‑run, well‑integrated IT environment to work effectively. As IT Analyst you are the first point of contact for IT at Volta and the person who makes the day‑to‑day work. You handle support requests, run onboarding and offboarding, keep devices and asset records accurate, and keep the office IT environment working.

Where the Corporate IT Systems Administrator designs and owns the systems, you operate them: executing established processes reliably, spotting where they break, and improving them as you go. This is a hands‑on role with real ownership from day one.

• Own the IT support queue as first line: triage incoming requests, resolve what you can, and escalated with proper context what you cannot.
• Handle account access, software installs, licensing requests, hardware faults, and connectivity issues across Windows, macOS, and mobile.
• Support meeting room and AV equipment, and make sure video conferencing works before it is needed rather than during the meeting.
• Keep users informed on the status of their requests. Most IT frustration comes from silence, not from wait time.

• Execute joiner, mover, and leaver processes end-to-end: account creation in Jump Cloud and Microsoft 365, group and license assignment, device shipment, and access removal on exit.
• Prepare and ship devices for new starters through Jump Cloud and Deel IT, and make sure day one works: laptop enrolled, accounts live, MFA set up, access to the tools they need.
• Run new starter IT induction sessions and walk people through our tooling and security expectations.
• Confirm and evidence that offboarding completed fully, including device return and access revocation across all integrated systems.

• Maintain the asset inventory as the accurate record of what we own, who has it, and what state it is in.
• Manage hardware lifecycle in practice: procurement requests, configuration, warranty and repair coordination, stock levels, and decommissioning.
• Monitor device enrollment, patch, and compliance status in Jump Cloud, and follow up on the endpoints that fall out of policy.

• Perform day‑to‑day administration across Jump Cloud, Microsoft 365, Slack, and Atlassian: user and group changes, license assignment, permissions, and routine configuration.
• Support access reviews by pulling and preparing access data across integrated systems.
• Apply access changes in line with least‑privilege principles, and flag requests that do not fit rather than granting them quietly.

• Write and maintain end user guides and internal runbooks so that common tasks are self‑service or repeatable by anyone on the team.
• Keep control evidence current for the areas you operate: access changes, asset records, onboarding and offboarding completion.
• Identify repetitive work and propose automation or process change. You are closest to where the friction is.

• Support office IT infrastructure day‑to‑day:
  WiFi, wired networking, printers, and physical access systems, escalating to the Systems Administrator for anything requiring configuration change.
• Act as the on‑site presence for IT matters and the local contact for external IT vendors and suppliers.

• 1 to 3 years in IT support, service desk, or a comparable IT operations role.
• Hands‑on Microsoft 365…