Help Desk​/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Palo Alto, California. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering responsive service. The role focuses on maintaining a reliable desktop environment, assisting with Windows-based systems, and ensuring support requests are handled efficiently and professionally.

Responsibilities:

- Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.

- Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 system performance and usability concerns.

- Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.

- Respond to service desk tickets in a timely manner, document troubleshooting steps, and communicate resolution status clearly to users.

- Escalate more complex incidents when needed while maintaining ownership of issues through completion.

- Assist with workstation setup, software installation, and general configuration to support daily business operations.

- Perform routine troubleshooting to identify root causes and restore service with minimal disruption to users. Requirements

- Hands-on experience supporting desktop users in a help desk or desktop support capacity.

- Working knowledge of Active Directory for common user account and access administration tasks.

- Proficiency with both Mac and Windows OS

- Ability to perform basic troubleshooting across hardware, software, and end-user access issues.

- Experience working with service desk ticketing systems to track, update, and resolve support requests.

- Experience with Google Workspace, Okta, Slack, Jamf and MS365

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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