Field Chief Technology Officer

Uniphore is one of the largest B2B AI-native companies—decades‑proven, built‑for‑scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals, enabling the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver only a multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co‑pilot to guide you.

We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

The Field Chief Technology Officer (Field CTO) is a senior, customer‑facing technology executive whose primary responsibility is to represent the company’s AI platform and underlying architecture to C‑suite and senior technology leaders. This role helps customers clearly visualize how the platform accelerates their AI journeys—from strategy to production—while delivering measurable business outcomes. The Field CTO operates at the intersection of revenue, product, architecture, and customer outcomes.

This role is highly hands‑on, deeply technical, and externally focused, requiring advanced expertise in data and AI architecture as well as the ability to translate architectural decisions into business value.

Represent the platform architecture, design philosophy, and AI strategy to C‑suite leaders. Help customers understand how and why the platform accelerates AI velocity, reduces complexity, and enables scale. Bridge executive vision, technical reality, and business outcomes. Influence strategic revenue opportunities where architectural credibility and executive trust are decisive.

Serve as the senior architectural authority in executive conversations with CIOs, CTOs, CDOs, and business leaders. Clearly articulate the platform’s data and AI architecture, including tradeoffs, scalability, governance, and extensibility. Help customers visualize future‑state architectures and operating models enabled by the platform. Position the platform as a long‑term AI foundation, not a point solution.

Demonstrate deep, practical expertise across: enterprise data architectures and pipelines, AI/ML model development, deployment, and lifecycle management, production‑grade AI systems (governance, observability, reliability, security). Guide customers on architectural patterns that accelerate time‑to‑value and reduce AI risk.

Design and deliver highly advanced, customer‑ and industry‑specific technical and business demos. Build and tailor demos that showcase real workflows, data flows, and AI outcomes—not just product features. Work hands‑on with product, engineering, and forward deployment teams to create compelling demonstrations for strategic accounts. Use demos as a strategic tool to accelerate executive alignment and deal velocity.

Articulate how the platform, services, and advisory offerings increase velocity across the AI lifecycle. Help customers move faster from ambition to production and scaled outcomes. Clearly connect architectural decisions to business KPIs such as revenue growth, efficiency, risk reduction, and customer experience.

Partner closely with the CRO, sales leadership, and account teams on strategic, high‑impact opportunities. Engage selectively in deals where: architectural complexity is high, executive alignment is required, AI platform differentiation is a deciding factor. Provide executive credibility and architectural assurance in late‑stage evaluations.

Coordinate closely with Customer Success, Professional Services, Forward Deployment, and AI…