Implementation Manager; Payor

Role Mission

As Implementation Manager for Payors at Hippocratic AI, you will own the end-to-end deployment of our voice AI platform for health plan customers—translating signed contracts into go-live programs that improve member outcomes 'll sit at the intersection of project management, technical configuration, and health plan operations, ensuring each program launches correctly configured and on schedule. This role exists because health plans are ready to deploy breakthrough AI, and they need an expert who speaks their language—someone who understands population health, care management, and Stars/HEDIS as deeply as they do, and can make complex deployments repeatable and scalable.

Own your first major outcome: By day 90, you will have successfully deployed your first health plan use case from contract to go-live—properly configured, on schedule, and with complete documentation handed off to Customer Success. You'll have established strong relationships with your customer's stakeholder teams and validated the core processes that define implementation success.

Drive lasting impact: At 12 months, you will have deployed multiple use cases across different health plans, built reusable playbooks and templates that make each successive deployment faster and more scalable, established HAI's standard platform onboarding process for health plans, and become the trusted expert that internal teams and customers turn to for implementation guidance—directly proving out our ability to execute with large health plans at scale.

You’ll work alongside Customer Success, Clinical, Product, and Engineering teams—all focused on ensuring health plan deployments succeed. You’ll partner closely with health plan operations, population health, care management, clinical ops, Stars/HEDIS, IT, and vendor management teams. This is a role that requires both deep execution and strategic thinking about how to scale health plan implementations across the organization.

• Own use case deployments end-to-end from contract signature to go-live, serving as the primary project lead for health plan implementation engagements and driving accountability to timeline and quality

• Build and maintain Implementation Charters for each deployment—documenting timeline, configuration decisions, data requirements, go-live checklists, and sign-off criteria that ensure consistency and quality

• Configure use cases for deployment including dialer setup, agent configuration, population filters, exclusion rules, call cadence, and routing logic—working directly from use case requirements and translating them into platform configuration

• Coordinate with health plan data and IT teams to define, validate, and onboard member data files—eligibility pulls, risk stratification outputs, care gap flags, and program eligibility fields—ensuring data quality and compliance

• Project-manage across health plan stakeholder teams including population health, care management, clinical operations, Stars/HEDIS, IT, and vendor management—driving accountability and alignment to go-live timeline

• Define and refine HAI's standard platform onboarding process for health plans—architecting the initial integration, base data pipeline, member file schema, and care management system connections that make each additional use case an activation rather than a new integration project

• Build and maintain the HAI implementation playbook
  —documenting what works, creating reusable templates and checklists, establishing best practices that make every future deployment faster and more reliable than the last

• Hand off to Customer Success at go-live with complete deployment documentation, ensuring the CS team can own the customer relationship from day one with full clarity on configuration and commitments

This is a remote role with significant field presence. You must be willing to travel 25–40% of the time to client sites for deployments, stakeholder meetings, clinical workflow mapping, and go-live support. Periodic travel to our Palo Alto headquarters is expected for team alignment, playbook refinement, and strategic planning.