Senior Technical Analyst

Responsibilities

• Manage Baxter Care Communications Solutions on-site
• Develop understanding of the solution's technical architecture and product offerings
• Build long-lasting, referenceable end-user relationships
• Drive adoption, satisfaction, retention, and renewal of software and services for the assigned hospital
• Assist with group deployments, including communication, coordination, and provisioning
• Provide on-site customer support and resolve technical issues
• Collaborate with stakeholders to address customer needs, requirements, concerns, and issues
• Maintain and edit the Web Admin portal directory
• Assist with technical planning, device provisioning, validation, and deployment
• Support upgrades and test and validate new features
• Track and trend issues to identify process improvements
• Deliver new-employee orientation training and ongoing staff education
• Create and deliver customer presentations
• Organize and navigate data analytics
• Provide primary on-site support at assigned customer locations
• Travel occasionally for Baxter projects and training opportunities, approximately 5%; additional travel may be required during onboarding

• Bachelor's degree and/or 3+ years of equivalent combination of education and applicable work experience in Healthcare or IT within a customer-facing role
• Excellent interpersonal and verbal skills
• Ability to work effectively with front line nursing, physicians, and point of care support services staff
• Experience supporting and resolving computer hardware and software issues, preferably with healthcare point-of-care solutions
• General knowledge of wireless communication systems, integrations and protocols is a plus
• Self-driven and proactive
• Ability to work independently and collaboratively within a team setting
• Ability to lift 25-30 lbs
• Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

Demonstrates expertise in managing customer relationships and providing on-site support for healthcare communication solutions, with a strong focus on technical architecture, problem resolution, and user training. Proficient in data analytics and process improvement to enhance customer satisfaction and retention.

• Customer Relationship Management
• Technical Support for Healthcare Solutions
• Data Analytics and Process Improvement
• Training and Education Delivery
• Wireless Communication Systems Knowledge

• Technical Architecture Understanding
• Computer Hardware and Software Support
• Device Provisioning and Validation
• Issue Tracking and Trending
• Web Admin Portal Management

• Excellent Interpersonal Skills
• Effective Communication Skills
• Self-Driven and Proactive
• Collaborative Teamwork
• Problem-Solving Abilities Certifications & Qualifications
  • Bachelor's Degree
  Industry Keywords
  • Healthcare
  • Point-of-Care Solutions
  • Customer-Facing Role
  • Wireless Communication Systems
  • Stakeholder Collaboration