Desktop Support Analyst
Listed on 2026-09-21
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Desktop Support Analyst
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This long-term contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.
Responsibilities include delivering front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology. Support Mac OS environments, including troubleshooting operating system, software, and device-related problems. Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance. Set up, configure, and maintain computer hardware and related equipment for employees and teams. Track support activity, document resolutions, and escalate more complex issues when needed.
Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations.
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