Senior IT Associate

Senior IT Associate

Taba Pay, the leading instant money movement platform, enables secure, reliable, and lower cost instant payments for Fintech innovators. We offer direct access to 15 banking partners, 14 networks (debit, credit, RTP & ACH), multiple geographies, innovative products, and features in one unified API. Taba Pay is trusted by >2,000 Fintechs and Financial Institutions and is ranked a top merchant acquirer in the US, processing over a million transactions a day.

Taba Pay is seeking a hands-on Senior IT Associate to own end-user support operations and drive execution across our corporate computing environment. This role combines technical depth, service leadership, and operational accountability. You will lead day-to-day help desk activities and ensure reliable, secure, and high-quality IT services across the organization.

Leadership & Operations

• Lead and prioritize daily help desk operations for a 150-person organization
• Establish and maintain SLAs, ticketing workflows, and escalation paths
• Drive continuous improvement in user satisfaction and service efficiency
• Develop and maintain IT documentation and knowledge base

End-User Support

• Provide Tier 2/3 support for hardware, software, networking, and identity issues
• Troubleshoot macOS environments and business applications
• Support onboarding/offboarding processes and lifecycle management
• Handle escalations from internal stakeholders with professionalism and urgency

Identity & Device Management

• Administer Microsoft Entra  (Azure AD) including group policies, conditional access, SSO, and identity governance
• Manage devices via Jamf Pro (macOS fleet)
• Administer Microsoft Intune for device compliance and policy enforcement
• Maintain and optimize Microsoft 365 (Exchange Online, Teams, SharePoint, One Drive)

Security & Compliance

• Enforce endpoint security standards and compliance policies
• Partner with IT leadership on access controls and least-privilege enforcement
• Support audit readiness and documentation requirements
• Participate in incident response and root cause analysis

Infrastructure & Tools

• Support SaaS integrations and application provisioning
• Maintain inventory management and asset tracking
• Assist with vendor coordination and license management
• Contribute to IT automation and process optimization initiatives

Required Experience

• 5+ years of IT support experience, including Tier 2/3 responsibilities
• Strong macOS troubleshooting expertise
• Hands-on experience with:
  Microsoft Entra , Jamf Pro, Microsoft Intune, Microsoft 365, Confluence / Jira
• Experience managing IT operations in a small-to-mid-sized company (100–300 employees)

Technical Skills

• Identity & access management
• MDM/MAM policy design and enforcement
• Email security & collaboration tools
• SaaS application administration
• Basic networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
• Strong documentation and process improvement skills

Ideal Candidate Profile

• Bias toward action — solves problems without excessive escalation
• Highly organized and operationally disciplined
• Comfortable balancing strategic improvements with daily ticket volume
• Strong communicator with non-technical stakeholders
• Ownership mindset — treats the environment as if it's their own company

Success in This Role Looks Like

• Reduced ticket backlog and faster resolution times
• Improved onboarding/offboarding efficiency
• Well-documented systems and standardized processes
• Stable, secure, and compliant endpoint environment
• High internal customer satisfaction

The base pay for this position is $120,000;
Range is based on years of experience. however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Taba Pay offers the following benefits:

• 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
• Employer 401K Matching
• Generous and Flexible PTO

EEO

Employer:

Taba Pay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.