System Administrator

Akkodis is seeking a Zip Administrator for a client in Palo Alto, CA.

Rate Range: $60.00/hour to $66.00/hour; the rate may be negotiable based on experience, education, geographic location, and other factors.

Description

We are seeking a Zip Administrator to own the configuration, administration, and continuous improvement of our Zip intake-to-pay procurement orchestration platform. This role serves as a bridge between Procurement, Finance, Legal, Sourcing, and IT teams, ensuring purchasing workflows are efficient, compliant, and aligned with business objectives.

The ideal candidate will have experience administering workflow-based procurement systems, supporting end users, and collaborating with stakeholders to design and optimize business processes. This position combines elements of Systems Administration, Business Analysis, and Project Management, with a focus on managing Zip workflows, supporting integrations with enterprise systems such as SAP, and driving process improvements across the procure-to-pay lifecycle.

This is a hybrid role, with office days Tues-Thurs and remote Monday and Friday.

Please note, we cannot work on C2C basis for this role.

Key Responsibilities

• Configure, maintain, and optimize Zip workflows, intake forms, approval chains, routing logic, and business rules.
• Partner with Procurement, Finance, Legal, Sourcing, and business stakeholders to gather requirements and translate them into scalable system solutions.
• Administer and support the Zip platform, including user access, troubleshooting, issue resolution, and production support.
• Manage service requests and incidents through ticketing platforms such as Jira, ensuring timely resolution and communication.
• Support integrations between Zip and enterprise applications, including SAP and other ERP systems, utilizing REST API-based integrations.
• Monitor procurement workflows and system performance, identifying opportunities to improve efficiency, user experience, and compliance.
• Coordinate testing activities for system enhancements, workflow changes, and platform upgrades, including regression and user acceptance testing.
• Document system configurations, workflows, business processes, and support procedures to ensure operational consistency and audit readiness.
• Collaborate with technical and business teams to troubleshoot data flow, integration, and process-related issues across the procurement ecosystem.
• Lead or support projects related to procurement systems, workflow automation, and process improvement initiatives.

Required Qualifications

• 3+ years of experience in Project Management, Business Systems Administration, or a related role.
• 3+ years of experience administering workflow-based business applications, procurement platforms, or enterprise systems.
• 2+ years of hands-on experience configuring workflows, approval processes, forms, and routing logic within Zip or a comparable platform.
• Strong understanding of procurement, purchasing, procure-to-pay (P2P), or source-to-pay (S2P) business processes.
• Experience supporting and troubleshooting enterprise applications and system integrations.
• Working knowledge of REST APIs and how business systems exchange data through integrations.
• Experience gathering requirements, documenting processes, and working with cross-functional business stakeholders.
• Strong analytical, organizational, problem-solving, and communication skills.
• Experience using ticketing and service management tools such as Jira.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• 10+ years of overall IT experience.

Nice to Haves

• Experience administering Zip in a production enterprise environment.
• Experience with SAP or other ERP platforms, especially procurement-related modules such as SAP MM.
• SAP certification or other ERP-related certifications.
• Experience supporting integrations between Zip, SAP, and other procurement or finance systems.
• Background in purchasing, procurement operations, supply chain, sourcing, or finance.
• Experience designing and improving procurement workflows, approval processes, and purchasing controls.
• Knowledge of intake-to-pay, procure-to-pay, and source-to-pay best practices.
• Experience supporting SaaS applications and enterprise workflow automation platforms.
• Familiarity with process mapping, business process reengineering, and continuous improvement initiatives.
• Experience leading system implementation, enhancement, or transformation projects.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for…