SFDC BA​/Product Manager

Job Title:

Salesforce Business Analyst / Product Manager

Location:

Palo Alto, CA

Job Type:

Full-time, 4-months, On-Going Contract, W2

Schedule:

Monday – Friday, Onsite

Pay Range:

$64.00 per hour

Visa sponsorship is not available now or in the near future.

• Lead the end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and post-production support.

• Partner with business stakeholders to define requirements, project scope, timelines, and deliverables.

• Coordinate with Salesforce administrators, developers, architects, and third-party vendors to ensure successful project execution.

• Develop and maintain project plans, resource allocations, risk tracking, issue management, and budget oversight.

• Facilitate Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.

• Manage change requests, impact assessments, approvals, and stakeholder communications.

• Provide executive-level reporting on project status, risks, dependencies, and milestones.

• Drive user adoption through training initiatives, change management, and communication efforts.

• Act as the primary escalation point for project-related issues and ensure timely resolution.

• Support release management cycles, defect triage, enhancement requests, and post-go-live hypercare.

• Partner with Sales Operations, Customer Success, and Finance teams to define and improve revenue-related business processes and reporting.

• 10+ years of project management, product management, or business analysis experience.

• Minimum 5 years of experience managing Salesforce-focused projects.

• Strong knowledge of the Salesforce ecosystem, including Sales Cloud, Service Cloud, and CPQ.

• Experience working within Agile and Waterfall delivery methodologies.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

• Strong stakeholder management, communication, presentation, and problem-solving skills.

• Deep understanding of subscription-based business processes, including contract amendments, renewals, cancellations, upgrades, downgrades, add-ons, and co-terming.

• Experience defining and supporting SaaS business metrics including ARR, MRR, Churn, Net Revenue Retention (NRR), and Renewal Rates.

• Salesforce Administrator certification.

• Salesforce Platform App Builder certification.

• Salesforce Consultant or related Salesforce credentials.

• PMP certification.

• Scrum Master certification.

• Experience managing vendor relationships and contracts.

• Exposure to enterprise release management processes and governance frameworks.

• Salesforce (Sales Cloud, Service Cloud, CPQ)

• Product Management & Business Analysis

• Requirements Gathering & Stakeholder Management

• Agile/Scrum Project Delivery

• SaaS Revenue Operations (ARR, MRR, NRR)

• Release & Change Management

• Net Suite & Copado

• JIRA, Asana, MS Project

• Bachelor's degree in Computer Science, Business, Information Systems, or a related field.

• MBA preferred.

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