Medical Transportation Communications Specialist II

If you’re ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Night - 12 Hour (United States of America)

The Medical Transport Communications Specialist (CS) I performs a variety of comprehensive and effective communication activities at an entry level basis within the Transfer Center (TC) at Stanford Health Care (SHC). Performance of duties including: the operation of multi-line telephones, radio console, weather products including radar and satellite systems, multiple computer database systems, mapping systems, and related systems and equipment in support of air medical transport services for patients who need to transfer from a referring hospital/facility to Stanford Health Care and other health care institutions.

Stanford Health Care

• Provides a professional, efficient response to incoming EMTALA (Emergency Medical Transportation and Labor Act) requests, Non-EMTALA requests and consult services for patients needing services tners with nurses and physicians to distinguish both the urgency and escalation of requests, following Destination Service Line and Transfer Center guidelines to determine priority and reprioritization of patients.

• Conducts initial telephone intake of information to generate the Medical Record and/or Pre-admission related to requests for transfer of patients from outlying healthcare facilities to Stanford Healthcare and identifies appropriate receiving services needed based on diagnosis, as well as partnering with nurses and physicians to appropriately identify the receiving service.

• Develops and promotes positive effective customer service relations with all callers from outside facilities, family members, peers, other air medical transport providers, as well as inter-departmental calls following the principles of CI CARE and HIPAA compliance.

• Activates flight and ground transport teams using multiple communication systems and safety protocols, initiates appropriate actions based on the situation and SHC policy. Ensures accurate and timely dispatch of transport requests. Maintains communication with the transport teams always, discerning and relaying pertinent information about the transport to the flight crew.

• Maintains an accurate database of referral hospital locations. Reads and interprets county, state and specialized maps for determining locations of accident scenes or referral sources as well as access to these areas.

• Keeps an open line of communication with appropriate agencies to ensure proper coordination of transport services in emergency and trauma-related transport activities. Serves as primary communication link and liaison between Life Flight crews and medical teams, referring and receiving facilities/agencies, pilots and the physicians throughout the transport.

• Validates accuracy of information of ongoing events and communicates pertinent details to team members such as patient transfer progress, team updates, and destination information with ETA as needed.

• Translates chronology of events into the electronic medical record and flight documentation systems (Epic, Complete flight and Flight Vector).

• May assist with training, assigning, and reviewing the work of Communications Specialists.

• Examines, reads, and interprets weather products including radar and satellite systems as requested. Supervises weather conditions, utilizes flight following systems and all other communication equipment associated with Life Flight transports, missions, as well as incoming air traffic from outside sources.

• Operates communications center’s multi-telephone lines, two-way radio transmission and receiving console, computer database, mapping systems and equipment in support of air-based medical patient transport services.

• Provides information on aircraft or ground transport availability, weather projections, locations, and time estimates.

• Receives incoming calls and coordinates teleconferences with referring and attending physicians, flight nurse, referral source and appropriate receiving units, including advising physicians and nurses regarding the ramifications of denying admission to patient protected under EMTALA rules and regulations.

• Responds to emergency transport calls and dispatch of Life Flight crews per established procedures.

• Initiates EPIC registration account for Life Flight billing; create the HOV (Hospital Outpatient Visit) for accurate revenue collection.

• Manage staffing coverage and API for departmental shortages daily.

• Manages response to County based EM (Emergency Medical) System notifications.

• Attends Safety Meetings and Daily Safety briefing on admissions and readiness, as well as post flight de-briefings, and manages complete flight log for all Life Flight activity.

• Provides key link of overnight coverage for the management of autopsy approvals including connecting physicians and families,…