Condor 8 - Flex Security Agent

Flex Security Agent – Condor 8 Support Locations:
Palo Alto, California Employment Status:
On-Call, Part-Time/Flex Base Pay Rate: $27.00 per hour

Schedule:

Variable; open availability preferred. Upon screening, will discuss the hours

Surefox North America, Inc. is a veteran-owned company that takes pride in creating a diverse and distinctive culture of trained, talented, and dependable professionals. We provide customized security solutions for leading organizations while creating meaningful career opportunities for military veterans, reservists, and individuals who share our commitment to protecting others. We are currently seeking experienced professionals who demonstrate integrity, sound judgment, attention to detail, and a consistently high level of professionalism.

Surefox welcomes qualified applicants from all backgrounds and strongly encourages veterans and members of the military reserve to apply

As an Flex Security Agent, you will support a uniquely assigned client program under the direction of Surefox Regional Account Manager(s). You will serve as an on-site liaison between Surefox and the client while supporting daily security operations, emergency preparedness, incident coordination, and professional guest interactions. Flex Security Agents provide staffing support during scheduled openings, employee absences, call-offs, vacations, special projects, increased operational needs, emergencies, and client-requested assignments.

Because assignments may vary, agents must be adaptable, dependable, and capable of learning different post orders, security procedures, technologies, and client expectations. The Flex Security Agent is responsible for responding to emergency events, medical and non-medical situations, staffing deficiencies, security concerns, and client requests in a timely and organized manner. When required, you will initiate preliminary fact-finding, gather relevant information, preserve observations, and prepare clear and accurate incident reports concerning client or company matters.

Successful candidates will demonstrate exceptional observational skills, strong situational awareness, professional communication, and close attention to detail. All responsibilities must be performed in accordance with Surefox policies, client procedures, post orders, and applicable local, state, and federal requirements. Surefox is not offering employment-based visa sponsorship for this position at this time.

• Act as an Incident Commander for emergencies and response
• Attend project meetings upon request to assess the security implications of proposed changes
• Coordinate the initial response to medical emergencies, fires, evacuations, suspicious activity, threats, and other critical incidents
• Complete documented closing procedures, including public closure, safety sweeps, equipment return, alarm activation, and confirmation with GSOC
• Complete Daily Activity Reports, incident reports, KPI submissions, and other required documentation accurately and on time
• Create, issue, activate, modify, deactivate, recover, and document employee, visitor, vendor, contractor, and temporary badges.
• Develop relationships with clients, facilitate collaboration, and have the ability to influence informally across different departments within the team
• Document CCTV observations, alarm activity, security-system issues, and actions taken in the Daily Activity Report or applicable incident report
• Immediately report camera outages, access-control failures, alarm malfunctions, or other security-technology issues to Surefox ISOC, the Field Supervisor, and the designated client contact
• Follow all Surefox policies, client requirements, post orders, emergency procedures, and applicable California BSIS standards
• Maintain accountability, communication, and scene awareness during incidents until relieved by external public-safety personnel
• Maintain clean, professional, and brand-appropriate grooming and appearance throughout every shift
• Maintain control of the assigned post while monitoring public, restricted, and operational areas
• Monitor entrances, lobbies, stairwells, access-controlled doors, restricted areas, and other assigned locations
• Monitor CCTV cameras, video-management systems, alarms, and other security platforms for suspicious activity, unauthorized access, safety concerns, and operational irregularities
• Participate in after-action reviews and recommend improvements to site readiness, procedures, training, and security operations
• Provide professional access control and deliver warm, brand-appropriate service to visitors, employees, vendors, and business partners
• Report to work punctually and complete documented opening procedures, including key retrieval, GSOC notification, alarm disarming, safety inspections, equipment issuance, and preparing the site for daily operations
• Watch for unusual activity and respond immediately and safely to emergency situations on site
• Work independently and adapt to various work-paces while always…