Residential Security Agent

Job Title

Residential Security Agent – Experience required

Palo Alto, CA

Full time, with full benefits

$125,798 minimum annual compensation

Non-exempt

4 days on/3 days off, 12 hour shifts

The Residential Security Team (RST) Agent provides critical support to a protective security detail in Palo Alto, CA. This role operates in a dynamic, multi-faceted, and fast-paced environment. Ideal candidates are team-oriented, ambitious, and adaptable, capable of maintaining professionalism in a high-tempo setting. A high level of concierge service is required, with frequent client-facing responsibilities, so comfort interacting with influential and high-profile individuals is essential.

The pace of this RST team may be faster than previous roles or organizations, and candidates should be prepared for a demanding, energetic work environment.

• Ensure the overall safety and security of designated principals and their properties.
• Maintain a knowledge of baseline principal, property and neighborhood activities
• Monitor property and area activities and conditions via closed-circuit television camera system and physical perimeter checks
• Monitor traditional and social media for potential threats
• Controlling access to properties and maintenance of security logs for guests, service personnel, and vendors.
• Screen and track mail and deliveries
• Monitor the following:
  Weather and natural disasters
• Traffic
• Public safety incidents and trends
• Neighborhood watch programs
• Local and national current events
• Coordinate with site staff to accomplish common tasks
• Complete daily household tasks and maintenance as requested by principals
• Ensures 24/7 operational readiness through stocking supplies and equipment upkeep
• Operate within parameters established by standard operating procedures and applicable laws
• Coordinate with and support executive protection element of the team
• Opportunities for driving and special off-site assignments/details.
• Demonstrate proficiency in use and proper maintenance for all equipment (i.e., vehicles, medical supplies, communications devices, etc.)
• Potential local travel approximately 5%
  -10% of the time to other RST sites or principal destinations.
• Must be flexible and open to working overtime shifts whether they are night or day shift, coming in early and staying late if needed.
• Must possess the ability to multitask in a very fast-paced environment.
• Must be able to stay vigilant sitting in a vehicle or security office for extended periods of time.
• Must be a proactive problem solver with the capability to work independently and as part of a team.
• Must possess a good understanding of the latest technology in security camera systems, use of smartphones, communications, and collaboration apps (Google Drive, Word, Excel & Power Point).
• Must be dog friendly.
• Must keep a professional appearance, have good personal hygiene
• Must be responsive via phone call, text and email as needed to support the team.
• Excellent communicator with the ability to be personable, successfully interact with clients, superiors, peers, vendors and neighbors

• 2-4+ years of combined experience in relevant security, military, and/or law enforcement positions
• Physically fit to facilitate emergency responses
• Valid Driver's License with clean driving record
• American Red Cross First Aid/CPR/AED for Adult, Child & Infant certification
• California BSIS Guard Card
• California BSIS Exposed Firearm Permit with 9mm endorsement
• All certifications must be current. Employees are responsible for keeping all certifications/licenses active

• Ability to patrol the property and access areas quickly
• Physically able to capture and detain individuals if necessary
• Prolonged periods sitting of 5+ hours at a desk and monitoring surveillance equipment
• Prolonged periods of standing on your feet without a break 4-5+ hours
• Must be able to lift 50 pounds at a time
• Must be able to lift, drag a human up to 200lbs or more, if necessary
• Must be able to bend, twist, stoop, crawl
• Being able to respond to physical attacks, natural disasters, evacuations

• Excels working in a team environment
• Exceptional emotional intelligence
• Strong customer service skills
• Strong situational awareness and attention to detail
• Ability to multitask and prioritize tasks frequently and for long durations
• High proficiency with firearms
• Excellent critical thinking and sound judgement
• Friendly, approachable and professional demeanor
• High moral and ethical character

• Bachelor's degree
• Bilingual (Spanish, American Sign Language, etc.)
• Prior residential and/or fixed site security experience serving a single primary client at their home
• Proficient in the use of social media collection tools in support of protective intelligence
• Training in defensive tactics, counter surveillance/surveillance detection, covert protection and basic medical support experience.
• Prior training course(s) in…