On-Call - Security Guard

ABOUT US

Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY

The Security Guard works to prevent risk, deter crime, and respond quickly during times of crisis for Channing House. This position is part of the Front Desk staff and works collaboratively to ensure the safety and support of Channing House staff and residents. The Security Guard demonstrates our Core Values:
Do the right thing;
Be a team player;
Focus on quality;
Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following essential duties and responsibilities:

General Responsibilities

Greets and assists all residents and visitors with excellent customer service and welcoming demeanor.

Monitors and authorizes entrance and departure of employees, visitors and other persons.

Makes themselves clearly visible and patrols premises to prevent and detects signs of intrusion, and ensures security of doors, windows and gates.

Guards against theft and maintain security of premises. Inspects and patrols interior of building and time scans checkpoints throughout the campus.

Answers alarms and investigate disturbances.

Logs report of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences in the Officer Assist application.

Makes suggestions for improvement on taking precautions on how to prevent security-threatening situations. Calls police or fire department in cases of emergency, such as fire or presence of unauthorized persons.

Respond to medical emergencies by administering basic First Aid and contacting nursing staff as necessary.

Relieves Front Desk staff for breaks and meal.

Sorts and delivers resident newspapers.

Monitor controls that regulate building systems, such as air conditioning, furnace or boiler. Maintains confidentiality of information under Health Insurance Portability and Accountability Act (HIPAA) regulations and Channing House policy.

Attends all mandatory in-service and safety procedure exercises and meetings.

Remains awake and alert at all times, on all shifts.

Upholding Company Standards:

Consistent commitment to:

Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills

Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public

Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community

Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes

JOB REQUIREMENTS / QUALIFICATIONS

To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Years of Related Professional Experience:

1 year of relevant experience

Equivalent combination of education and experience welcomed

Educational/Position Requirements:

High School diploma, GED

Computer/Software/Technical Applications:

Ability to use a computer

Ability to use a smart phone

Two-way radios

Emergency Public Address Announcement System Ai phones

Languages:

Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.

Required Licenses/ Certifications/ Background:

Adult CPR/AED/First Aid certification

Guard Card Preferred

Travel Required:

0%

Skills:

Communication — Able to communicate with others to convey information effectively.Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Reading Comprehension — Understanding written sentences and paragraphs in work related…