Lead Software Engineer -Infrastructure Technical Duty Officer

Job responsibilities

• Leads multiple technology and process implementations across departments to achieve firmwide technology objectives
• Directly manages multiple areas with strategic transactional focus
• Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
• Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
• Manages multiple stakeholders, complex projects, and large cross-product collaborations

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Experience developing or leading large or cross-functional teams of technologists
• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
• Experience leading complex projects supporting system design, testing, and operational stability
• Experience with hiring, developing, and recognizing talent
• Extensive practical cloud native experience
  • Set the observability standards for the TDO function, ensuring TDOs are certified on the platforms required to diagnose incidents in real time, including distributed tracing, metrics, log aggregation, and infrastructure monitoring.
  • Partner with the Observability and Platform teams to close diagnostic tooling gaps surfaced through TDO retrospectives, including missing traces, blind spots in metrics, log-retention shortfalls, and alerting coverage on receiver‑side systems.
  • Partner with Major Incident Management to ensure clean role separation and joint decision protocols between the Incident Commander and the TDO on the bridge.
  • Represent the TDO function to Engineering Leadership, Risk & Controls, Regulatory Response, and Business Continuity, ensuring alignment on severity thresholds and reporting obligations.
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field

• Experience working at code level

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity…