Technical Product Manager, Telephony Infrastructure

About Us

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from Capital

G, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, Well Span Health, John Doerr, Rick Klausner, and others.

Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.

Location Requirement

We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified.

We are hiring a TPM to manage Hippocratic AI’s global telephony infrastructure, ensuring our AI agents can reliably reach patients, providers, and healthcare systems across a wide variety of geographies. This is a cross‑functional role requiring infrastructure‑level technical savvy and regulatory awareness.

• Lead roadmap and delivery for global outbound telephony systems.
• Maintain reliability, reputation, and deliverability of our call infrastructure.
• Integrate and manage vendors (e.g., Twilio, Telnyx, Five9) and monitor performance.
• Build internal tools for campaign tracking, call QA, and global reporting.
• Ensure compliance with US and international telephony regulations and reputation frameworks.

• 4+ years in technical product or engineering management, preferably in telephony or communications platforms.
• Hands‑on experience with global telephony providers (e.g., Twilio, Talkdesk, Incontact, Five9, Avaya).
• Understanding of STIR/SHAKEN, call reputation management, number pooling, and deliverability.
• Experience managing vendors and ensuring scalable quality.