Senior Platform Engineer - Scale SaaS Microservices Leader

Responsibilities

• Build, scale and maintain critical features and systems within the Agentforce platform that are used by millions of end users
• Understand the customer/business requirements and translate them to elegant, flexible, and easy-to-use platform capabilities
• Lead and participate in Software Design and Architecture discussions and decision making
• Drive the execution and delivery of features and systems by collaborating with architects, product owners, engineers, user experience designers and data scientists
• Develop and approve test strategies, design automation frameworks, write unit and functional tests to drive up code coverage and automation goals
• Lead and mentor junior members of the team, and act as a Technical Leader for teams
• Adopt, embrace, and promote agile and test‑driven software development practices
• Be a multiplier and have a passion for team and team members’ success
• Lead the team by example for technical excellence and help the team members make sound decisions

• A related technical degree required
• 7+ years of hands‑on experience building, scaling and maintaining large scale, complex distributed systems in the B2B (or B2C) SaaS space that scale for millions of users and is available 24x7
• In-depth working knowledge of Go and Python
• Solid experience in developing/maintaining large scale microservices using public cloud technologies such as AWS, Azure, GCP, or Heroku
• Experience in REST based API development, API lifecycle management and/or client SDKs development
• Experience in test‑driven development with focus on unit testing, integration testing and end‑to‑end automation
• Solid understanding of SDLC, and best practices in design, development, testing, and deployment
• Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)
• Ability to support/resolve production customer escalations with excellent debugging and problem solving skills
• Strong verbal and written communication skills. Self driven with superior organizational and project management skills. Ability to work effectively in a distributed team setting
• Available for on‑call support on regular rotation basis

• Experience with Go
• Experience with large‑scale, highly distributed systems
• Experience with performance optimization

• Experience with ASR, TTS, Telephony technologies.
• Experience with modern AI/ML frameworks, systems, libraries, and patterns
• Experience with websockets, gRPC, protobuf
• Experience with Python, Java/J2EE technologies such as Spring, Spring Boot, Hibernate and EJB
• Experience with Data model design and familiarity with SQL and No
  
  SQL
• Ability to cross‑over to help on the Dev Ops side of things (CI/CD tools, Terraform, Automation, etc.)
• Experience using Analytics and Monitoring tools such as Pingdom, New Relic, Graphite, Sumo Logic and/or Splunk
• Some Salesforce platform/ecosystem/implementation knowledge (either as a developer or as admin)

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