Principal Product Manager, Reliability Platform; Observability, SRE, AIM

Position Summary

At GEICO, a subsidiary of Berkshire Hathaway, we are on a multi‑year technology transformation journey to reimagine the customer experience by removing friction across customers, partners, marketplace, segments, and channels. We are looking for an accomplished, developer‑obsessed, and results‑oriented Senior Product Manager to drive the core reliability platforms and services that empower our engineering teams. This hybrid role will guide a suite of developer engineering products from conception to launch, connecting the product vision with the specific solutions needed to solve complex engineering challenges.

The role involves building a cohesive and intuitive suite of tools that make it easy for our developers to deliver software quickly, safely, and with the highest quality.

• Building and scaling foundational developer platforms that serve as the backbone for our engineering organization.
• Defining and executing a clear product strategy for the Observability, BCDR & Incident Management areas within our internal developer engineering team.
• Leading cross‑functional teams to deliver high‑impact, developer‑facing products in an agile environment.
• Deeply understanding the entire developer workflow—from coding and testing to deployment and operations—and identifying opportunities to remove friction and improve efficiency.
• Owning and prioritizing the product roadmap for a suite of platform services, such as our metrics platform, logging pipelines, alerting systems, on‑call and incident response tooling, and BCDR orchestration platform.
• Defining and tracking key operational health metrics, including system availability and Mean Time to Resolution (MTTR), and building tools to help teams manage their services effectively.
• Championing a culture of reliability and ownership by delivering tools that empower developers to build and operate resilient, highly available systems with confidence.
• Identifying and measuring key performance indicators (KPIs) that reflect developer productivity and system health, and using that data to refine the product roadmap.

• Bachelor’s Degree.
• At least 5 years of experience in a technical product management role, such as Developer Tools, Platform Engineering, SRE, Observability, or a related technical field.
• Experience with products in the developer tools, cloud infrastructure, or observability space.
• A proven track record of managing technical products through the full product lifecycle.
• Experience using data to inform product decisions and a strong understanding of how to measure the success of developer‑facing tools.

• MBA or equivalent experience.
• Direct experience with modern platform engineering concepts, including internal developer platforms (IDPs), service catalogs, and "Paved Road" engineering.
• Familiarity with modern observability tools (e.g., Grafana), cloud platforms (e.g., Azure, AWS), and container orchestration (e.g., Kubernetes).
• A strong understanding of Site Reliability Engineering (SRE) principles, including SLOs, error budgets, and effective incident management.
• Excellent communication skills and the ability to articulate complex technical concepts to both technical and non‑technical audiences.
• A self‑starter with a proven ability to operate in an ambiguous, fast‑paced environment.

Hybrid role based either out of the San Francisco Bay area or the Greater Washington DC Metropolitan (DMV) area.

Annual Salary $ – $. The above annual salary range is a general guideline. Factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations determine the final offer. At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual…