Client Experience Specialist - Home Care​/Healthcare Customer Service, Family Advocacy

Join a Team That Feels Like Family
For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home.

We believe exceptional care starts with compassionate people who genuinely care about making a difference in the lives of seniors and families in our community. We are looking for a Client Experience Specialist who shares our commitment to kindness, service, and building meaningful relationships.
This is more than an office position — it’s an opportunity to become a trusted support system for clients, families, and caregivers while helping create positive experiences every day.

About the Role
The Client Experience Specialist plays a central role in ensuring our clients receive dependable, compassionate, and high-quality care. From the first client consultation to ongoing care management, this position helps guide the entire client experience while supporting and supervising caregivers in the field.
You’ll build strong relationships with families, help solve problems with empathy and professionalism, and work closely with caregivers to ensure clients feel safe, respected, and cared for.
If you are organized, people-focused, and passionate about helping others, we would love to meet you.

What You’ll Do

• Meet with prospective clients and families to understand their care needs
• Help create personalized care plans and ensure smooth onboarding
• Coordinate caregiver schedules and client coverage
• Support, supervise, and encourage caregivers in the field
• Conduct quality assurance and supervisory visits in client homes
• Build strong relationships with clients and families through regular communication
• Address concerns or service issues promptly and compassionately
• Help maintain a positive and supportive culture for both clients and caregivers
• Encourage client feedback and help strengthen our agency’s reputation in the community

What We’re Looking For

• Experience in home care, healthcare, staffing, customer service, or care coordination
• Strong communication and relationship-building skills
• Compassionate, calm, and solutions-oriented approach
• Ability to multitask and stay organized in a fast-paced environment
• Leadership or caregiver supervision experience preferred
• Reliable transportation and willingness to travel locally for client visits
• Knowledge of Illinois home care regulations is a plus

Why Our Team Loves Working Here

• Supportive, family-oriented culture
• Meaningful work that makes a real impact
• Opportunity to grow with a growing agency
• Flexible and collaborative environment
• Leadership team that values and appreciates employees

Schedule

• Full-Time
• Monday–Friday
• Periodic evenings or weekends to support clients and caregivers

Work Environment
This role includes a combination of office work and visits to client homes throughout the community. You’ll work closely with clients, families, and caregivers to ensure care is delivered with compassion, dignity, and excellence.

Ready to Make a Difference?
We’re looking for someone who leads with empathy, communicates with heart, and believes great care starts with great relationships. If that sounds like you, we encourage you to apply today.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Palos Heights, IL 60463 (Required)

Willingness to travel:

• 50% (Required)- local driving

Work Location:
In person, Palos Heights, Illinois