TEST SBUser Support Services Specialist; Extension Sites Part-time, PM

TEST SBUser Support Services Specialist (Extension Sites) Part-time, PM

Join to apply for the TEST SBUser Support Services Specialist (Extension Sites) Part-time, PM role at Moraine Valley Community College
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• Installs and troubleshoots computing equipment for end users.
• Loads and configures operating system and applications on new equipment.
• Coordinates warranty hardware problems with third‑party vendors or manufacturers.
• Assists with hardware and software installation in support of campus‑wide network development, installation and maintenance activities.
• Updates supported hardware and software as directed.
• Keep managers informed of product problems and customer situations.
• Develops and maintains an ongoing documentation effort, including documentation for procedures and processes.
• Repairs computing equipment as required, including replacement of major hardware components.
• Assists in installing new, and converting from previous, system software while ensuring adequate controls for backup and recovery.
• Maintains documentation of all service calls.
• Log and journal all incoming calls and help requests.
• Provides first‑level support for podium setups, phone problems and network connection issues.
• Supports faculty and student online learning and e‑mail issues.
• Maintains lab wire management and equipment functionality.
• Assists in training college staff on installed hardware and software.
• Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.
• First‑level support for all issues received at the Help Desk.
• Maintains college computer‑related equipment inventory.
• Performs other related duties as assigned.

• Minimum of one year experience in an end‑user computing/user support/helpdesk environment.
• Knowledge of operating system concepts and operation.
• Familiarity with programs, languages, and supported software packages.
• Good communication/interpersonal skills.
• Knowledge of personal computing hardware components.
• Demonstrated analytical ability to logically approach problem solving.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Other
• Industries:
  Higher Education