Support Analyst; IT-Client Services

Position: Support Analyst (IT-Client Services)

Job Title

Support Analyst (IT-Client Services)

Department

Client Services

Work Location

ALL SITES

Duties

Under direction, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing computing-related problems. As part of the USS Technical Team, this position will assist in maintaining advanced high‑level client services systems such as VDI, SCCM, AD settings, Life Cycle Management, Copier/Pay‑to‑print, and classroom technologies. The primary focus is on field repair and onsite troubleshooting, working directly with users to provide high customer service levels and responding to trouble tickets/email or walk‑ins.

The analyst may also be assigned to fill in on phone duty when needed. The role is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

Essential Duties and Responsibilities

Assist with maintaining all college computer‑related equipment inventory.

Assist with maintaining the ticketing system, provide thorough comments and descriptions, and complete field tickets.

Assist personnel and other departments in training faculty and staff on new hardware and software.

Assist with quotes and materials for preparing purchase requisitions.

Assist with maintaining compliance with the college’s software licensing.

Assist with User Support Services (USS) projects using all USS troubleshooting tools and methods.

Assist with installation and testing of technological equipment for curriculum and administrative use, including loading, configuring operating systems, patching, and upgrades.

Assist with the execution of college computing governance and client security.

Assist with repairs, upgrades, and Life Cycle Management of all computing devices and labs.

Install any IT‑related devices, including computers, printers, copiers, etc., and assist users anywhere on campus, including remote sites.

Assist with maintaining academic classroom lab software and images.

Assist with multiple support servers, including maintenance and upgrades (VDI, SCCM, Printer, Microsoft, Apple, etc.).

Maintain and configure group policies and desktop control software.

Provide support for all computer‑based media software and hardware, audiovisual setups, phone problems, and network connectivity issues.

Assist with data analysis and preparing reports on all computer‑based equipment owned by the college.

Assist with maintaining current and up‑to‑date documentation of all procedures, guidelines, and information regarding specialized software installs purchased by the college.

Perform other duties as assigned.

Education/Experience

Associate’s degree or higher required. Minimum of three (3) years’ relevant IT work experience required.

Experience providing in‑person, walk‑up or remote IT support, deploying and supporting Windows, installing/uninstalling PC hardware/software, and performing mass workstation deployments and migrations.

Bachelor’s Degree preferred. A+/N+ Certifications or Microsoft/Apple Certifications or IT/Helpdesk Certifications. VMware certifications and other technical certifications are a plus.

Qualifications

• Knowledge of operating system concepts and operation.
• Familiarity with programs, languages, and supported software packages.
• Above average communication skills with ability to collaborate.
• Knowledge of personal computing hardware components.
• Demonstrated analytical ability to logically approach problems.

Position Status

Full Time

Hours

General hours:
Monday‑Friday, 8:00 am to 5:00 pm.

Hours may vary.

Location:

Palos Hills main campus and extension sites.

Salary/Wage

$27.99‑$28.89/hour, plus benefits

Hourly/Salary

Hourly

Benefits

Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for benefit‑eligible employees and dependents, medical, dental, vision, and retirement benefits in a collaborative and friendly environment.

• Health, Dental, Vision
• Life insurance;
  Optional life
• Disability insurance
• Tuition reimbursement
• MVCC Tuition waiver
• SURS Retirement plan
• Vacation Days
• Holidays
• Sick Leave
• Personal days
• Bereavement days
• Tax‑sheltered annuity plans

Visit these links to learn more about specific benefits and eligibility criterion for this position/category:

• Benefit Highlights
• Benefit Guide-Details

Review of Applications Begins

08/22/2025

Position Type

Support/Hourly Staff

Posting Number

SS00572P

Open Date

08/11/2025

Open Until Filled

Yes

Special Instructions to Applicants

Please apply online on the jobs.moraine valley.edu site with required materials and references. Please do not use a third party site to submit your application. To ensure consideration, please apply prior to the review date. Note that sponsorship opportunities are not available.

moraine jobs | (708) 974‑5704

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