Support Analyst; IT-Client Services

Support Analyst (IT-Client Services)

Department: Client Services

Work Location: ALL SITES (Palos Hills main campus and extension sites)

Under direction, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing computing‑related problems. As part of the USS Technical Team, this position will assist in maintaining advanced high-level client services systems, such as VDI, SCCM, AD settings, Life Cycle Management, Copier/Pay‑to‑print, and classroom technologies. The primary focus is on field repair and onsite troubleshooting working directly with users, providing high customer service levels and responding to trouble tickets/email or walk‑ins.

Will be assigned to fill in on phone duty when needed. The Support Analyst should develop programs and facilitate activities that promote student success and lifelong learning.

• Maintain all college computer‑related equipment inventory.
• Maintain the ticketing system; provide thorough comments and descriptions when using the ticketing system, and complete field tickets.
• Assist personnel and other departments in training faculty and staff on new hardware and software.
• Assist with quotes and materials for purchase requisitions.
• Maintain compliance with the college’s software licensing.
• Use all USS troubleshooting tools and methods on User Support Services projects.
• Install and test technological equipment for curriculum and administrative use, load, configure operating systems, apply patches, and updates on equipment.
• Execute college computing governance and client security.
• Repair, upgrade, and manage the life cycle of all computing devices and labs.
• Install IT related devices, including computers, printers, copiers, etc., and assist users campus‑wide, including remote sites.
• Maintain academic classroom lab software and images.
• Assist multiple support servers, maintaining and upgrading (VDI, SCCM, printer, Microsoft, Apple, etc.).
• Maintain and configure group policies and desktop control software.
• Provide support for all computer‑based media software and hardware, audiovisual setups, phone problems, and network connectivity issues.
• Analyze data and prepare reports of all computer‑based equipment owned by the college.
• Maintain current and up‑to‑date documentation of all procedures, guidelines, and information regarding specialized software installs purchased by the college.
• Perform other duties as assigned.

Associate’s degree or higher required. Minimum of three (3) years’ relevant IT work experience required. Experience providing in‑person, walk‑up or remote IT support, deploying and supporting Windows, installing/uninstalling PC hardware/software, performing mass workstation deployments and migrations. Bachelor’s degree preferred. Certifications such as A+/N+, Microsoft/Apple, VMware, or other technical certifications are a plus.

• Knowledge of operating system concepts and operation.
• Familiarity with programs, languages, and supported software packages.
• Above‑average communication skills with ability to collaborate.
• Knowledge of personal computing hardware components.
• Demonstrated analytical ability to logically approach problems.

Full Time

Hours: Monday‑Friday, 8:00 am to 5:00 pm (Hours may vary)

$27.99–$28.89 per hour, plus benefits. Hourly.

• Paid Time Off (Vacation, Holidays, Sick Leave, Personal days, Bereavement days)
• Health, Dental, Vision
• Life insurance (optional)
• Disability insurance
• Tuition reimbursement
• MVCC Tuition waiver
• SURS Retirement plan
• Tax‑shielded annuity plans

Review of applications begins on 08/22/2025. Open date: 08/11/2025. Open until filled.

Please apply online ainevalley.edu with required materials and references. Do not use a third‑party site to submit your application. Ensure you apply before the review date. Note that sponsorship opportunities are not available.

Contact: moraine jobs |