Assistant Guest Services Manager - Caprock Workforce Community

Assistant Guest Services Manager - Caprock Workforce Community

Aramark Nexus is hiring an Assistant Guest Services Manager for Caprock Workforce Community, located outside Pampa, Texas. This full-time guest services leadership role supports the front desk, guest arrival experience, check-in process, resident support, service recovery, team coordination, and daily hospitality operations in a large residential workforce community. The Assistant Guest Services Manager helps ensure every guest is welcomed, checked in, informed, and supported throughout their stay s role is a strong fit for candidates with experience as an Assistant Front Office Manager, Guest Services Supervisor, Front Desk Supervisor, Hospitality Supervisor, Resident Services Supervisor, Concierge Supervisor, Lodging Supervisor, or Customer Service Manager.

This is not a traditional hotel front desk role. Caprock is an all-inclusive workforce community where guests live, work, dine, and gather on site. Guests are not charged at check-in, and this role does not focus on billing, room rates, or payment processing. The focus is hospitality, organization, communication, issue resolution, and making sure guests feel taken care of from the moment they arrive.

The Assistant Guest Services Manager will support daily front desk operations, assist with guest check-in and check-out coordination, help manage room assignments, communicate with housekeeping and maintenance, coach guest services team members, and resolve guest questions or concerns professionally. If you are a hospitality professional looking for an Assistant Guest Services Manager opportunity with Aramark Nexus at Caprock near Pampa, Texas, this role offers the chance to grow in a unique workforce community environment with housing, meals, benefits, and career development opportunities.

About Aramark Nexus & Caprock Aramark Nexus supports hospitality, food service, facilities, residential operations, and workforce community services for people who live and work on site. Nexus teams help create clean, safe, welcoming, and well-run environments where residents can rest, recharge, connect, and feel supported throughout their stay. Caprock is a workforce community located outside Pampa, Texas, designed to provide a comfortable, connected, and well-supported living experience.

The community includes private, fully furnished rooms, Wi-Fi, climate control, on-site dining, housekeeping, laundry, transportation services, resident support, recreation areas, and security services. As part of the Aramark Nexus team at Caprock, the Assistant Guest Services Manager helps lead the daily guest experience. This role supports arrival, check-in, communication, service recovery, and coordination across departments so guests receive a consistent and professional level of care.

For candidates looking for a guest services, front desk, hospitality, resident services, or lodging operations role with housing and meals included, Caprock offers a strong opportunity to grow with Aramark Nexus.

Employee Benefits All positions at Caprock include the option to utilize on-site, fully furnished housing and all meals included. Eligible employees may also have access to Aramark's comprehensive benefit programs, including medical, dental, vision, work/life resources, retirement savings plans such as 401(k), paid time off, parental leave, disability coverage, and additional benefits. Benefits vary by location and are subject to legal requirements, eligibility status, and where the employee lives and/or works.

As an Aramark employee at Caprock Workforce Community, you will have the option to utilize on-site accommodations as part of your employment. Caprock offers fully furnished housing designed to support employees working in this unique residential workforce community located outside Pampa, Texas. In addition to available on-site housing, all meals are included for Aramark staff. This provides employees with a convenient living and working experience while supporting the daily operations of the Caprock community.

Job Responsibilities Support daily guest services and front desk operations at Caprock Workforce Community. Help ensure guests are welcomed, checked in, informed, and supported during arrival and throughout their stay. Assist with guest check-in and check-out coordination, room assignments, guest records, and front desk communication. Support a smooth arrival experience for new guests, employees, visitors, vendors, and client partners. Coach and support front desk, guest services, concierge, or resident services team members.

Help train team members on guest service expectations, check-in procedures, communication standards, safety protocols, and site information. Assist with scheduling and daily coverage to ensure the front desk is properly supported. Respond to guest questions, requests, concerns, and service issues in a professional and timely manner. Escalate guest concerns when needed and follow through to help…