Quality Manager in Pampa

Position Title: Quality Manager

Department: Operations

Reports To: Vice President of Operations

Location: Pampa, Texas

Classification: Full-Time | Exempt

The Quality Manager is responsible for building, leading, and driving practical quality systems across SWM’s manufacturing operations. This role aims to reduce quality escapes, strengthen operational discipline, and improve consistency in execution across incoming, in-process, final, supplier, and customer-related quality activities. This is a hands‑on, working manager role. The majority of time is expected to be spent on the shop floor, directly engaging with people and processes, and solving problems.

• Demonstrates a mindset of building people up rather than tearing them down
• Influences peers and direct reports through positive engagement and credibility
• Able to hold accountability standards while maintaining strong working relationships with bosses, peers, direct reports, vendors, and customers
• Servant leadership through action, presence, and consistency
• Holds standards without over complicating
• Operates effectively in a developing, fast‑paced environment

• Build and enforce systems for nonconformance, containment, root cause, corrective action, and verification
• Ensure processes are used in practice, not just documented

• Strengthen incoming, in-process, and final inspection discipline
• Standardize inspection methods, control points, and reaction plans
• Reduce variability and informal decision-making

• Lead investigations and corrective actions for quality issues
• Prepare structured, defensible reports for leadership
• Support (not own) customer communication

• Establish a supplier audit and feedback process
• Coordinate supplier‑related issue resolution with supply chain and operations
• Support leadership involvement in key supplier interactions

• Lead and develop quality personnel
• Establish accountability, standard work, and consistency
• Train and elevate workforce quality awareness

• Maintain strong daily presence in production
• Observe, intervene, and coach in real time
• Validate that standards are being followed

• Manufacturing quality leadership experience
• Hands‑on experience with inspection, nonconformance, root cause, and corrective action
• Proven ability to work directly with production teams
• Experience building or improving systems in an evolving environment
• Experience leading and developing people
• Oilfield, machining, or industrial manufacturing experience
• Supplier quality experience
• Customer quality support experience
• Degree, experience‑first mindset

• Reduction in internal and external quality escapes
• Improved containment and corrective action effectiveness
• Consistent use of quality processes
• Supplier audit process established
• Stronger inspection discipline
• Improved capability of the quality team

• Compensation Range: $80,000 to $115,000
• Reports to:
  
  Vice President of Operations
• Travel Expectations:
  Less than 10%
• Physical and Environmental expectations: standing and walking for extended periods, shop‑floor exposure, forklift traffic, etc.

SWM Technologies is committed to fair and equitable hiring practices and working to maintain a respectful work environment.