Reservation Agent

Front Desk Reservation & Guest Service Agent

Full-Time | Weekends Required | 7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM

We are a family-owned, locally operated short-term vacation rental company managing over 950 vacation homes. With an A+ rating on the Better Business Bureau and a 4.7-star Google rating , we pride ourselves on delivering exceptional guest experiences while supporting our homeowners and team like family.

We are currently seeking an experienced Reservation & Guest Service Agent to join our front desk team. If you thrive in a fast-paced environment, have a strong attention to detail, and are passionate about hospitality, we'd love to meet you.

As a Front Desk Reservation & Guest Service Agent, you will be the first point of contact for our guests — both in person and over the phone. You will assist with reservations, guest inquiries, problem resolution, and ensure every guest interaction reflects our high service standards.

• Answer inbound reservation calls and guest inquiries
• Assist guests with booking, modifying, and managing reservations
• Provide exceptional customer service before, during, and after guest stays
• Resolve guest concerns professionally and efficiently
• Process payments and maintain accurate reservation records
• Coordinate with housekeeping and maintenance departments as needed
• Maintain strong attention to detail in all communications and bookings
• Uphold company policies and service standards

• Required:
  
  Experience in short-term vacation rentals
• Minimum 1–2 years of customer service experience
• Strong communication and problem‑solving skills
• Detail‑oriented and highly organized
• Ability to multitask in a fast‑paced environment
• Comfortable working with property management and reservation software
• Professional demeanor and positive attitude
• Must be able to work weekends (mandatory)
• Must be able to pass a background check and drug screening

• Full‑time position
• Weekend availability required
• Shifts:
  • 7:00 AM – 3:00 PM
  • 3:00 PM – 11:00 PM

• Stable, locally owned company with strong community roots
• Manage one of the largest vacation rental portfolios in the area (950+ homes)
• Supportive team environment
• Reputation for excellence (A+ BBB rating and 4.7 Google rating)
• Opportunity to grow within a well‑established organization

If you have vacation rental experience and a passion for delivering exceptional guest experiences, we encourage you to apply.