State Veterans' Service Officer - 50000841

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Date:
Jul 27, 2026

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Requisition No:880362

Working Title:

STATE VETERANS' SERVICE OFFICER -

Job Title: STATE VETERANS' SERVICE OFFICER -

Requisition #

STATE VETERANS SERVICE OFFICER -

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS

Panama City Beach OPC (West)

Panama City Beach, FL. 32407

Annual Salary $45,479.98

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance are available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.)

to your application.

• Applicant must have served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 (member copy
  4) or comparable document MUST accompany your application.
• Must have the ability and willingness to always deal effectively and professionally with diverse individuals.
• Excellent interpersonal skills: ability to work effectively with others.
• Excellent written communication skills.
• Strong organizational skills and ability to multi-task.

Preference will be given to candidates with the following knowledge, skills, and abilities, as listed on their employment application/ resume.

• Three Years employment experience as a Veterans Service Officer or comparable title / experience counseling and handling Veterans' affairs.
• Proficiency in Microsoft Office Suite:
  Word, Excel, Power-point and Outlook.
• Proficiency in web-based applications and specialized internet research.
• E-7 military rank (or above).

The incumbent will be assigned to the Bureau of Field Services, VA Outpatient Clinic at Panama City Beach, Bay County, Florida. The primary responsibility of the incumbents in the positions allocated to this class is to perform administrative and professional duties required to work within the medical clinic and vet center(s) as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans' Affairs.

This task will be accomplished using established policies and procedures to ensure that all phases of assigned duties are covered.

Advocate, with purpose and passion, for Florida Veterans and link them to superior services, benefits and support. Meet, interview & counsel, using VA Data systems and obtain information to prepare and submit claims for any/ all federal and state benefits that each client may be entitled to receive. Assist in preparing and perfecting "appeals", provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or VA Regional Office hearings as required.

Review and interpret VA laws, rules and regulations affecting Veteran's entitlements in applying for federal and state Veterans' benefits. Respond to telephonic or written inquiries from citizens, Veterans, dependents, Post, Chapter, County and State Veterans Service officers with accurate and complete information. Provide accurate and current information relative to problems with the administration of benefits with the local agency of jurisdiction, process daily incoming mail and correspondence.

Complete forms and documents utilizing the Department's systems. This includes entering all clients' information into the computer database. If working in a medical center or hospital, visit each new admission to the medical center at the request of the Veteran or health care provider within 48 hours of the request.

Assist all accredited organizations, state, county or others in obtaining medical information necessary to support claims for benefits. Maintain rapport and liaison with VA outpatient staff regarding case development and treatment to support claims processing and advocacy issues.

Confer with clinic, service center and medical center staff as required. Safeguard and protect all private medical information and claims information in accordance with appropriate regulations and statutes.

Represent the Florida Department of Veterans' Affairs by providing briefings and information on State and Federal veterans benefits at local events, military bases, medical center meetings, and community fairs and other events as determined your supervisor and the department. Represent FDVA on committees, advisory boards and consumer service programs established at VA medical centers and satellite outpatient facilities. Deploy and provide assistance during State emergencies such as providing assistance at disaster recovery…