Front Office Supervisor- Panama , FL

Who We Are & What We Do

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22‑county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.

TMH is the region’s healthcare leader and top provider of advanced care with a 772‑bed acute care hospital and the region’s only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

The Physician Practice Supervisor oversees the daily operations of our primary care medical clinic, ensuring efficient workflow, high‑quality patient experience, compliance with regulatory standards, and effective support for physicians and clinical staff. The role balances people management, scheduling, financial performance, and process improvement.

• Manage day‑to‑day clinic operations to ensure smooth patient flow and efficient administrative processes.
• Oversee appointment scheduling, provider templates, check‑in/out procedures, and front‑desk operations.
• Implement and monitor compliance with organizational policies, safety standards, and regulatory guidelines.

• Directly supervise medical assistants, front‑office staff, and other support roles.
• Conduct hiring, onboarding, coaching, performance evaluations, and corrective actions as needed.
• Coordinate staffing schedules to meet patient volume and provider needs.

• Monitor financial performance, including revenue cycle elements such as copay collection, charge capture, documentation completeness, and denials.
• Assist with budgeting, forecasting, and productivity tracking.
• Support implementation of cost‑saving or revenue‑enhancing initiatives.

• Resolve escalated patient concerns or service issues.
• Support quality improvement projects (e.g., wait time reduction, care coordination, clinical workflows).
• Promote patient access improvements such as telehealth integration or extended hours.

• Serve as the operational point of contact for physicians and advanced practice providers.
• Coordinate with providers to optimize clinic operations and address logistical challenges.
• Assist with onboarding of new clinicians and workflow orientation.

• Associate’s degree or Bachelor’s degree in healthcare administration, business, or related field.
• 2–4 years of experience in a medical office, outpatient clinic, or healthcare administrative setting.
• Prior supervisory or lead experience preferred.
• Strong understanding of medical practice operations, EHR workflows, and revenue cycle basics.
• Excellent interpersonal, communication, and problem‑solving skills.

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY! We look forward to speaking with you.

Tallahassee Memorial Health Care is an equal opportunity employer and drug‑free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.