HOUSEPERSON

About the Role:

The Houseperson plays a vital role in maintaining the cleanliness, organization, and overall presentation of guest rooms and public areas within accommodation and food service establishments. This position ensures that all rooms are prepared to the highest standards, contributing directly to guest satisfaction and the establishment's reputation. The Houseperson supports the housekeeping team by handling tasks such as cleaning, restocking supplies, and assisting with laundry duties.

Attention to detail and efficiency are critical, as the role involves managing multiple tasks to ensure timely room turnover. Ultimately, the Houseperson helps create a welcoming and comfortable environment that enhances the guest experience and supports operational excellence.

• High school diploma or equivalent preferred but not required.
• Ability to perform physical tasks including lifting, bending, and standing for extended periods.
• Basic understanding of cleaning chemicals and supplies, and ability to follow safety guidelines.
• Good communication skills to interact effectively with team members and guests.
• Reliable attendance and punctuality.

• Previous experience in housekeeping or janitorial services within the hospitality industry.
• Familiarity with hotel property management systems or housekeeping software.
• Certification in hospitality or cleaning safety standards.
• Ability to work flexible hours including weekends and holidays.
• Multilingual skills to assist a diverse guest population.

• Clean and sanitize guest rooms, corridors, and public areas according to established standards and procedures.
• Restock room supplies such as toiletries, linens, and towels to ensure guest needs are met promptly.
• Assist with laundry duties, including collecting, sorting, and distributing linens and uniforms.
• Report maintenance issues or safety hazards to the appropriate department to ensure a safe environment.
• Collaborate with housekeeping and front desk teams to prioritize room readiness and respond to guest requests efficiently.

The Houseperson utilizes strong organizational skills daily to manage cleaning schedules and supply inventories efficiently. Attention to detail is essential to ensure all areas meet cleanliness and safety standards, directly impacting guest satisfaction. Physical stamina and time management skills enable the Houseperson to complete tasks promptly while maintaining quality. Communication skills are used to coordinate with team members and respond to guest needs professionally.

Preferred skills such as familiarity with hospitality software and multilingual abilities enhance the Houseperson's effectiveness in a dynamic, guest-focused environment.