Lodging Front Desk Agent (Part-Time) Embassy Suites

Job Summary The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Primary Responsibilities & Essential Functions Registers guest and accommodates requests whenever possible

Handles both check-in and check-out process

Takes payment and resolves billing issues

Post changes to appropriate guest accounts

Maintain accurate records of guests that have checked in and out Answer phones and respond to emails in a professional and friendly manner

Answer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenities

Anticipate and address guests needs, resolving problems and complaints

Make recommendations for activities and restaurants

Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests

Upsell additional facilities and services, when appropriate

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs

Store any luggage guests have and arrange transportation as needed

Maintain a clean and tidy front desk area

All other duties as assigned

Education and Experience Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

Ability to read write, speak, and communicate in basic English preferred

Previous customer experience preferred

Previous hospitality experience preferred

Knowledge, Skills, Abilities Detail oriented and thorough

Ability to perform consistent work to the highest of standards

Ability to remain discreet and respect the privacy of guests

Ability to interact with guests in a pleasant friendly way Strong communication skills; able to communicate clearly and professionally

Ability to operate Microsoft Office applications effectively

Familiarity with resort check in software

Knowledge of the surrounding areas and attractions

Ability to build and maintain professional relationships with local service providers

Ability to resolve guest issues promptly, professionally, and friendly manner

Physical Demands Ability to stand and move throughout front office and lobby while continuously performing essential job functions

Ability to lift to 25 lbs Occasional twisting, bending, stooping, reaching, and walking

Frequent talking, hearing, seeing, and smiling

Working Conditions Primarily located indoors but can be exposed to outside weather conditions

Occasionally exposed to high volume places

Minimal to moderate noise levers consistent with hotel environment

May be exposed to cleaning chemicals (proper PPE provided)
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.