Store Manager, Retail & Store Manager

Location

Panama City Beach, Florida

Join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. The Store Manager is the front‑line leader responsible for coaching and developing the store team to deliver world‑class service, ensuring the well‑being of all pets, maintaining operational standards, and driving sales goals.

Outgoing, upbeat, people‑person, sales‑driven, and great organizational skills.

Drive sales, service, and customer experience initiatives in store to achieve sales, KPIs, and other performance goals. Ensure the team completes assigned tasks, teaches and trains staff to deliver a superior customer experience, articulates and communicates the company’s vision and values, and accounts for financial reporting and operational metrics. Monitor customer service and selling models to ensure professional, timely interactions and resolve complaints.

Maintain a high level of professionalism and a positive attitude in all communications.

Build relationships and drive ongoing customer satisfaction. Review customer ratings and act as needed. Focus on the customer experience, brand, and loyalty awareness by building relationships throughout the community. Protect employees and customers by maintaining a safe, clean store environment and caring for all livestock, including animal care and feeding.

Ensure brand standards and operational excellence. Manage controllable expenses, loss prevention, and safety standards to support profitability. Handle inventory management—placing orders within budget, maintaining inventory accuracy, and meeting shrink goals. Manage labor hours, maintain consistent use of tools and processes, enforce training plans, new‑hire checklists, merchandising standards, and performance management, including terminations and OFIs. Create a talent pipeline by developing staffing plans, conducting hires, and ensuring staffing levels meet store needs.

Control and maximize DSOP through POS discounts, employee discounts, and damaged inventory. Review, analyze, and interpret profit‑and‑loss statements, identify opportunities for improvement, and maximize bottom‑line profit. Plan and execute community events and partner with rescue agencies.

Minimum 3‑5 years in a retail manager role or a minimum of 1 year as a Store Manager. College degree an asset. Ability to work a flexible schedule including morning, evening, weekend, and holiday shifts, with a workload of at least 45 hours per week. Valid driver’s license and access to a motor vehicle required.

Heavy lifting up to 55 lbs several times per shift. Standing or moving around most of the shift, with occasional work alone. Common injuries include slips, trips, falls, and strains/sprains from lifting. Active listening and observation skills required.

Customer Focus: Build a store environment that consistently delivers exceptional customer experiences through engagement and service model coaching.

Motivating Others: Create a positive, inclusive environment that inspires people to do their best work and add value.

Drive for Results: Foster an environment where associates are accountable for meeting and exceeding goals, prioritize, plan, and monitor performance.

Interpersonal Savvy: Adapt to change, collaborate across the organization, use diplomacy, and diffuse high‑tension situations.

Talent Development: Develop the team through growth opportunities, real‑time feedback, and creative problem‑solving; champion company wide talent initiatives.

Time Management: Use time effectively and efficiently, focusing on priorities and completing more in less time.

Delegation: Clearly and comfortably delegate routine and important tasks and decisions, trust people to perform, and let direct reports finish their own work.

Building Effective Teams: Create strong morale and esprit de corps, share wins, and ensure all team members understand their roles and goals.

Pet Supermarket is an equal‑opportunity employer and a drug‑free workplace.

We believe in investing in the development of our people and have an industry‑leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.