Front Desk Coordinator

Full-Time | Monday–Friday | 8:30 AM – 5:00 PM

Salary Starting at $35,000 (based on experience)

Join a Team That Make a Difference

At Shepard Law, we know that when someone contacts our office, they're often facing one of the most difficult times in their life. Our team is committed to providing compassionate client service, exceptional legal representation, and a welcoming environment from the very first phone call.

We're looking for a dependable, organized, and friendly Front Desk Coordinator to become the face of our office. If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping things organized, we'd love to meet you.

This is an entry-level position with opportunities for advancement. We believe in promoting from within, and this role has the potential to grow into a Legal Assistant position for the right person.

As our Front Desk Coordinator, you'll play a vital role in keeping our office running smoothly while ensuring every client receives exceptional service.

• Welcome clients and visitors with professionalism and compassion.
• Escort clients to meeting rooms and notify attorneys of their arrival.
• Offer beverages or snacks to clients during appointments.
• Answer and direct incoming phone calls.
• Schedule consultations and appointments.
• Send court reminder text messages to clients scheduled for court the following day.
• Follow up with clients who are late for appointments.
• Accept client payments and accurately post them into Clio.
• Process incoming and outgoing mail.
• Schedule weekly attorney jail visits.
• Assist with creating deposition cover sheets and uploading deposition audio files.
• Complete our Close Case SOP for resolved matters.
• Maintain a clean, organized, and welcoming reception area and office throughout the week (professional cleaning service visits weekly).
• Stock beverages, snacks, and office supplies while maintaining inventory lists for weekly ordering.
• Monitor the office for maintenance issues and communicate needed repairs to management.
• Assist with seasonal decorations and maintaining a warm, professional lobby presentation.
• Request Google reviews from satisfied clients and assist with follow-up communications.
• Perform additional administrative duties to support attorneys and staff.

The ideal candidate is:

• Friendly, professional, and compassionate
• Organized with excellent attention to detail
• Dependable and punctual
• Comfortable working in a fast-paced office
• Able to multitask and prioritize effectively
• A team player with a positive attitude
• Willing to learn and grow professionally
• Comfortable working with confidential information

• Customer service or receptionist experience
• Administrative or office experience
  
  Comfortable learning new technology
• Experience with Microsoft Office
• Experience with Google Workspace (Gmail, Google Calendar, Google Docs)
• Experience with Clio is a plus, but not required, we will train the right candidate.

We believe in taking care of our team.

• Paid Time Off (PTO)
• Paid holidays
• Medical benefits
• Optional dental and vision coverage
• 401(k) with company match after one year
• Benefits begin after 90 days (effective the first day of the following month)
• Professional development and ongoing training
• Opportunities for advancement within the firm

Our hiring process includes:

• Email your resume
• Two brief pre-employment assessments
• Interview(s)
• Reference and background checks

We're proud of our collaborative, supportive culture and are looking for someone who wants more than just a job, we're looking for someone who wants to build a career with us.

If you're dependable, enjoy helping people, and are excited about becoming an important part of a growing law firm, we'd love to hear from you.