CLERK

This is a full‑time position located at the Panama City Service Center in Bay County, Storefront.

Bilingual applicants are desired.

• One year of secretarial or clerical work experience; or
• Possession of a Certified Professional Secretary Certificate.
• Vocation/technical training in secretarial science or office/business studies can substitute at the rate of 720 classroom hours for required work experience.
• A high school diploma or its equivalent can substitute for required work experience.
• State of Florida Employment Application must be completed with up‑to‑date employment information.

Candidates must submit a certified copy of a typing test result no older than 6 months.

This role involves interviewing and determining eligibility of applicants for various public health and social services programs. Typical duties include:

• Interviewing and investigating applicants to gather information pertinent to their application.
• Selecting and referring eligible applicants to public assistance or public housing agencies.
• Recording and evaluating personal and financial data to determine eligibility.
• Initiating procedures to grant, modify, deny or terminate eligibility and grants.
• Preparing regular and special reports, keeping records of assigned cases, and submitting individual recommendations.
• Assisting applicants in completing routine intake and personnel forms.
• Explaining eligibility requirements and community resources for financial assistance.
• Reviewing applicant information.
• Scheduling appointments within established procedures.

• Analyzing data or information.
• Assisting and caring for others.
• Documenting or recording information.
• Processing information.
• Getting information needed to do the job.
• Communicating with persons outside the organization.
• Interpreting meaning of information to others.
• Making decisions and solving problems.
• Monitoring and controlling resources.
• Judging qualities of things, services, people.

• Speaking: talking to others to convey information.
• Judgment and decision making: weighing costs and benefits.
• Listening: understanding others and asking questions.
• Information gathering: finding essential information.
• Problem identification: identifying nature of problems.
• Writing: communicating effectively in writing.
• Service orientation: seeking ways to help people.
• Information organization: structuring multiple pieces of information.
• Identification of key causes.
• Knowledge of English language structure and spelling.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of computer software applications.

Effective as of 7/01/02.

The State of Florida is an equal opportunity employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation must notify the agency hiring authority or People First Service Center in advance.

All employees are subject to reasonable suspicion drug testing per the Drug‑Free Workplace Act.

Eligible veterans may receive preference and must submit documentation.

People First Service Center: (877) 562‑7287, Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern time.