Front Desk Associate (Optometry

Front Desk Associate (Optometry)

At Pan Care of Florida, our mission is to bring quality healthcare to underserved communities. We believe that compassionate, dedicated healthcare professionals are essential to fulfilling this promise.

Are you a dedicated and detail-oriented Front Desk Associate looking to make a meaningful impact on patient care? Pan Care of Florida is seeking a skilled and compassionate Front Desk Associate (Optometry) to join our team. The Front Desk Associate (Optometry) provides administrative and customer service support for the daily operations of the vision clinic. This position serves as a primary point of contact for patients and is responsible for appointment scheduling, patient registration, check-in and check-out processes, insurance verification, payment collection, records management, and general front office support.

If you have a passion for patient safety, a keen eye for detail, and thrive in a fast-paced environment, we invite you to apply and become a vital part of our mission to provide exceptional healthcare services.

• Greet patients upon arrival; complete patient check-in and check-out processes; distribute, collect and verify intake forms, identification, consent forms, demographic information, insurance information, and other required registration documents in the EHR.
• Provide excellent customer service by communicating professionally with patients, providers, leadership, administrative personnel, and clinic staff; answer and route phone calls, respond to inquiries, address patient concerns, and escalate complex or unresolved matters as appropriate.
• Schedule, reschedule, and confirm appointments; coordinate appointment slots, same-day scheduling needs and walk ins to support provider schedule utilization and efficient daily patient flow.
• Verify and update patient demographic, contact, insurance, and eligibility information, including vision insurance coverage, required authorizations, and sliding fee discount documentation as applicable.
• Collect and process copays, fees, deductibles, outstanding balances, and other patient payments using standard or mobile point-of-sale systems; balance daily transactions and maintain accurate financial records.
• Coordinate with vision clinic staff to support efficient patient flow, continuity of care, timely service, reduced congestion, and patient privacy in the clinic, mobile unit, or off-site setting.
• Maintain accurate patient records and charts in compliance with organizational policies and HIPAA requirements; perform administrative duties including filing, faxing, scanning, document management, and patient billing support as assigned.
• Support administrative workflow for mobile vision clinics, outreach events, school-based services, or other off site clinic locations as assigned.
• Serve as backup to perform basic vision pretesting, such as visual acuity screening or operation of automated screening equipment, when trained, deemed competent, and assigned.
• Perform other duties as assigned to support business operations.

• Strong verbal and written communication skills to effectively interact with patients, staff, and external entities. Ability to answer phone calls, route inquiries, and communicate clearly across all levels of the organization.
• Ability to manage multiple responsibilities simultaneously, including scheduling appointments, maintaining patient records, processing payments, and supporting clinic workflow while maintaining accuracy and service standards.
• Ability to adapt to changing priorities, processes, patient needs, and work environments, including clinic, mobile unit, school-based, community event, or other non-traditional service settings.
• Exceptional interpersonal skills to provide a positive experience for patients, manage patient inquiries, and handle sensitive situations with professionalism and empathy.
• Strong focus on accuracy when handling patient charts, verifying eligibility, processing authorizations, and managing financial transactions.
• Ability to prioritize tasks in a fast-paced, dynamic environment, ensuring that all duties are completed in a timely manner.
• Knowl…