Customer Return Agent

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring for a Temporary Customer Return Agent (CXR) to provide superior, friendly, and efficient transactions, offer company approved services and products, and facilitate the rental process through verification and documentation of all necessary driver information.

The position is located at the Northwest Florida Beaches International Airport – 6300 W Bay PKWY, Panama City, FL. It pays $15.00 per hour and is a temporary position beginning in May and ending in August 2026, with employees able to work a maximum of 89 days.

• Tuesday – Saturday, 8:00 A – 6:00 P
• Sunday – Thursday, 8:00 A – 6:00 P

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time, and turn into lost and found
• Advise and review rental charges and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service satisfaction and document dissatisfaction
• Check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and/or body damage communicated by the customers
• Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles flagged for grounding or preventive maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self‑assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job‑related duties as assigned

• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on a driving record within the past 3 years
• Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old
• High School Diploma or G.E.D. required

Equal Opportunity Employer – Disability, Veterans, and all other protected classes are encouraged to apply.