Visitor Services Agent- Hybrid

• Location 16161 Panama City Beach Pkwy,Suite 101,Panama City, FL, 32413,United States
• Base Pay $18.00 - $25.00 / Hour
• Job Category 1
• Employee Type Full Time Non-Exempt

Love helping people? Thrive in fast-paced environments? Want to be part of a team that delivers unforgettable vacation experiences every single day? Real Joy Vacations is calling your name.

Our Visitor Services Team is the heartbeat of our operation—and the first friendly voice our guests hear when they need help. As a Visitor Services Agent, you’ll play a key role in creating stress-free, joyful stays by supporting guests in real time and partnering closely with our property management and operations teams.

If you’re empathetic, solutions-focused, and energized by making someone’s day better, this role is for you.

As part of our application process, all candidates are asked to complete a Culture Index survey. This short assessment helps us better understand your strengths and how you may thrive within our team. Please be sure to complete it when submitting your application using the provided link.

This position is eligible for a $500 sign-on bonus.

• $250 will be paid on your first paycheck.
• $250 will be paid after successful completion of 90 days of employment.

Bonus payments are subject to standard payroll taxes and require the employee to be actively employed and in good standing at the time of payout.

• Be the go-to support for in-house guests via phone, text, and email
• Assist guests with maintenance requests, questions, and basic troubleshooting
• Communicate clearly and efficiently with our property management and operations teams
• Respond to guest concerns with warmth, enthusiasm, and care
• Track communication and actions accurately within our systems
• Share timely updates with guests regarding maintenance, property notices, and HOA communications
• Build positive working relationships with teammates, vendors, and partner associations
• Learn and confidently use our guest services tools and software

• High School Diploma or GED
• At least 1 year of customer service experience
• Strong communication skills and a genuine desire to help others
• Availability to work nights, weekends, and holidays (when our guests need us most!)
• Reliable transportation to and from our Panama City Beach office

• Full-time, hybrid role in Panama City Beach, FL
• Shifts scheduled between 8:00 AM – 10:00 PM, based on business needs
• Weekend availability required

Real Joy Vacations is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Real Joy Vacations makes hiring decisions based solely on qualifications, merit, and business needs at the time.