Dispensary Associate - Part-time
Listed on 2026-07-31
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Customer Service/HelpDesk
Retail Associate/ Customer Service, Customer Service Rep, Customer Success Mgr./ CSM
Career Opportunities:
Dispensary Associate - Part-time (20432)
Join Trulieve – Where Passion Meets Purpose
If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on
TIME's America's Best Companies 2026 List
, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.
If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.
To learn more about Trulieve and our mission, please visit
Requisition : 20432
Remote Work Available:No
Job Title:Dispensary Associate – Part-time
Department:Retail
Reports To:General Manager
FLSA Status:Regular Non-Exempt
Pay:$14.00an hour (position is also eligible for tips)
The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience.
KEYDUTIES AND RESPONSIBILITIES:
Provide exceptional customer service to customers, guests, and coworkers.
Provide empathy and compassion to patients.
Provide the Tru Experience through elevated patient service standards, behaviors, and product knowledge.
Assist Managers and Shift Supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve Policies and Procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with any product or device issues.
Work with leadership and management to find solutions to customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Any other task(s) as assigned by Management.
* Employees MAY be required to perform additional team tasks on an as needed basis. Please let us know if there are any issues performing additional duties within some of the crossover job descriptions below.*
ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED:Must possess a valid driver’s license and clear driving record to fulfill delivery driver role
Follow all Trulieve Policies and Procedures as delivery associate
ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT:Assist with processing all online orders, including deliveries, in a 2-hour timeframe.
SKILLS AND QUALIFICATIONSHigh-school diploma or equivalent and experience in the field or in a similar field.
Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
Prior experience, preferably in retail and/or customer service area is a plus.
Must have prior cash handling experience.
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
Must be able to work effectively without supervision and in a team environment.
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
Able to understand and follow written/oral instructions.
Ability to interact with customers and team members respectfully and politely.
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer,…
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