Evening Service Dispatch Specialist; Part-Time
Listed on 2026-09-18
-
Customer Service/HelpDesk
Must Reside in Florida or Alabama
Must Reside in Florida or Alabama
Schedule: Part-Time | Monday–Friday | 5:00 PM – 10:00 PM CST
Join an Award-Winning Team
At Peaden Air Conditioning, Plumbing & Electrical, we're committed to delivering 5-star service by building a team of exceptional people.
Peaden has proudly served the Florida Panhandle for decades and has been recognized as a Best Place to Work and a Best of Bay winner. Our continued success is built on hiring great people, investing in training, and creating long-term careers-not just jobs.
If you're an experienced dispatcher who thrives in a fast-paced environment and enjoys making an immediate impact, we'd love to hear from you.
The Opportunity
We're looking for an experienced Part-Time Evening Dispatcher to support our service operations during our busiest evening hours.
This position is ideal for someone who can confidently prioritize incoming service calls, make quick decisions, and ensure the right technician is dispatched to the right customer at the right time. You'll serve as a critical communication hub between our customers, technicians, and leadership team while helping deliver an outstanding customer experience.
Schedule
- Part-Time
- 5:00 PM – 10:00 PM CST
- Evening Shift
- Remote position for residents of Florida or Alabama
- Evaluate incoming service calls and prioritize them based on urgency.
- Dispatch the appropriate technician using Service Titan.
- Communicate accurate job details and updates to field technicians.
- Monitor technician progress and adjust schedules as needed.
- Keep customers informed of technician arrival times and service updates.
- Document and manage service calls within Service Titan.
- Coordinate communication between Customer Service Representatives, technicians, and management.
- Maintain accurate dispatch records and notes.
- Participate in ongoing training and continuous improvement initiatives.
Required Qualifications
- Must reside in Florida or Alabama.
- Minimum 2 years of hands-on Service Titan experience.
- Minimum 2 years of home service dispatching experience.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- High attention to detail.
- Ability to make sound decisions in a fast-paced environment.
- Ability to work independently with minimal supervision.
- Strong computer and technology skills.
- Company-issued laptop.
- Company-issued headset.
We believe our employees are our greatest investment. When you join Peaden, you'll become part of a team that values professionalism, accountability, and continuous growth.
Benefits & Perks
- Competitive pay based on experience.
- Weekly pay.
- Medical, Dental & Vision Insurance.
- Company-paid Life Insurance.
- Company-paid Long-Term Disability Insurance.
- 401(k) with Company Match.
- Paid Time Off beginning your first day.
- Paid Holidays.
- Paid Parental Leave.
- Ongoing training and professional development.
- Supportive leadership and a collaborative team environment.
The Ideal Candidate Is Someone Who
- Thrives in a fast-paced environment.
- Can confidently manage multiple priorities at once.
- Remains calm under pressure.
- Communicates professionally with customers and teammates.
- Takes ownership of their work.
- Enjoys solving problems and making quick, informed decisions.
This is more than a part-time dispatch position-it's an opportunity to be part of an award-winning team that values your experience and the impact you make every day.
If you're ready to bring your Service Titan expertise to a company that invests in its people, we encourage you to apply today.
See What It's Like to Work at Peaden
At Peaden, we believe our people are what set us apart. Hear directly from our team members about our culture, career opportunities, and what it's like to build a future with Peaden.
Watch Our Careers Video
Equal Employment Opportunity
Peaden provides equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.
Any conditional offer will be subject to background check, MVR, and drug screen. DFWP
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).