Service Advisor - Earthmoving

Description

The Service Advisor’s primary job is to consult with our customers about their servicing needs and sell them servicing solutions.

Service Advisors sell and coordinate services for customers, including the following:

• Meeting customers, listening to their concerns about equipment/implements.
• Suggesting appropriate repair and maintenance services.
• Working with the selling of new accessories or replacement parts.
• Recording service orders.
• Following up with customers as services are performed.
• Explaining repair and maintenance work to customers after completion.

• Serves as primary customer contact for repair scheduling.
• Generate quotations and estimates.
• Effectively communicate with Service Department Personnel to address customer needs.
• Assign jobs to Shop Technicians & Dispatch Field Service Technicians.
• Open and properly segment Work Orders applying correct codes and tax information.
• Handle closing of Work Orders in a timely fashion.
• Coordinate with other sales personnel on customer machines in the shop and serve as the main point of contact for the service contract.
• Obtain Purchase Orders from customers as required.

• Maintain a work environment by acting and communicating in a manner that represents the Thompson Tractor brand, demonstrating how to get along with customers, clients, vendors, and co‑workers at all levels of the company.
• Regular attendance required.

Uphold the Core Values of Safe & Secure, Stronger Together, People of Integrity, & Driven to Serve.

High School diploma or the equivalent required. Associate’s degree preferred.

• 7+ years of customer sales and/or service.
• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel; basic typing skills are required for this position.
• Must possess or demonstrate the ability to quickly acquire the following skills and competencies.

• Telephone / verbal / written communication skills.
• Microsoft Office Suite.
• Microsoft SharePoint.
• Microsoft Dynamics AX 2012.
• Strong technical/equipment knowledge and/or skills.

• Microsoft Word and Excel (basic and intermediate skills).
• Supervisory skills training.
• Business communication skills training.
• OSHA & MSHA required training.
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site).
• Compliance training.

• Work is typically performed in a Service Department shop office or shop environment.
• Exposure to physical risk and variable weather conditions is associated with this position.
• Standing on hard surfaces for extended periods of time is often required.
• Risks associated with working in proximity to an industrial environment, including in the general area where work is performed on heavy equipment.

• Ability to speak, listen, write and type effectively.
• Ability to safely grasp, stoop, kneel, and climb as required by the position.
• Ability to safely lift up to 75lbs as required by the position.
• Ability to safely crawl on and under heavy equipment as required by the position.

• Tripping, slipping, falling.
• Overexertion due to stress and fatigue.
• Repetitive hand motion (computer work).
• Stress.

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.