Supervisor II - EPG

Position Summary

The Power Systems Service Supervisor serves as team leader and tracks efficiency for 5‑15 EPG technicians, ensuring customer needs are met at the highest level. This dynamic role requires knowledge of Marine, EPG, and Truck Service business. The Supervisor supports the Service Dispatcher/Advisor in daily tasks such as handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, and training or mentoring less experienced technicians.

• Coach and direct Service Department employees
• Monitor, improve, and maintain technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain proper dialogue with customers and inform them of repair status as required
• Monitor customer satisfaction and employee morale, taking steps to improve both when necessary
• Minimize customer downtime with accurate and efficient job planning and repairs, and effectively communicate with company personnel

• Education: High school diploma or equivalent required
• Experience: Experience working as a Service Technician preferred; experience using personal computers (Microsoft Word, Excel) and basic typing skills required
• Skills and
  
  Competencies:
  
  Telephone, verbal, and written communication skills;
  Microsoft Office Suite;
  Microsoft SharePoint;
  Microsoft Dynamics AX 2012; strong technical/equipment repair skills

• Microsoft Word and Excel – basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training

Work normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all‑weather conditions is associated with this position.

• Work performed in a shop office or shop environment
• Exposure to physical risk and all‑weather conditions

• Ability to speak, listen, write, and communicate effectively
• Ability to grasp, stoop, kneel, and climb as required
• Ability to safely lift up to 75 lbs.

• Risk of tripping, slipping, and falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.