Guest Experience Coordinator

Panama City Beach, FL, United States (On-site)

Job Title:
Change in Latitude Guest Coordinator

Location:
Latitude Margaritaville Watersound (Panama City Beach, FL)

Schedule:

Full-Time;
Saturday & Sunday Required

Pay: $21/hour

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honoring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

Competitive compensation with performance-based annual bonus

Comprehensive benefits starting within 1 month, 401K matching, and parental leave

Paid time off program to support your future and recharge

Peer-to-peer recognition platform that celebrates your contributions

Professional development and learning support to fuel your growth

Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

Deliver exceptional guest experiences that drive satisfaction and sales conversions. You’ll be the face of Latitude Margaritaville, managing guest stays, coordinating, and ensuring homes reflect our lifestyle promise.

Here’s how you’ll contribute

(25% of time to be spent on the following):

Property management, staging, and the care of the residences;

Maintain property by investigating and resolving concerns; coordinating repairs; planning regular maintenance to ensure brand standards are adhered;

Communicate with housekeeping staff and vendors;

(25% of time to be spent on the following):

Show homes to guests;

Sales liaison to guarantee all are informed of business levels;

(50% of time to be spent on the following):

Communicate with sales prospects and coordinate their visits to ensure we exceed their expectations;

Inventory control:
Ensure there is adequate product/supplies on-site to accommodate guest activity and, as needed;

Purchasing:
Order product through vendors and purchase product from nearby establishments so we are always at full complement;

(Monthly):

Conduct comprehensive evaluations of each residence to maintain standards;

(Other Key Responsibilities :)

Maintain a professional, yet friendly, atmosphere in the office and other areas where prospective homeowners and guests congregate;

Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to Change in Latitude experience;

Aid the team effort in every way possible & act in the best interest of the company;

Constant and consistent follow-up and proactive communication via phone, mail and email with team and/or customers;

Manage customer follow-up and document effective notes in CRM and the reservations program;

Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities;

Communicate with appropriate departments regarding signage; messaging; collateral; etc.;

Inspect residences to ensure cleanliness and brand Standards are adhered;

Manage and inspect your “store front” (approach into neighborhood, residences; etc.) on a regular basis;

Assist the community team as needed;

Prepare reports by collecting, analyzing, and summarizing data and trends, as requested by management;

Keep Director of Sales informed regarding business levels and items of concern;

Other duties within the scope, spirit and purpose of the job, as requested by management.

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

Positive,…