Branch Manager; Harrison Avenue Branch

Job Description

At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance as needed to ensure associates are helping customers reach their financial goals by understanding and meeting customer needs.

Branch Managers are expected to drive branch performance results through strong individual sales performance and ensure the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.

We are looking for candidates committed to fostering customer relationships, identifying needs and creating a path to achieving financial goals. The successful candidate should be individually driven and competitive, motivated to work as a team, capable of thriving in a fast paced and energetic environment, and able to provide personalized customer service.

• Leads a small team of branch associates responsible for contributing to new revenue generation through identifying customer needs and providing guidance and perspective about Regions solutions
• Conducts outside sales efforts commensurate with market opportunity to generate new business clients while maintaining and expanding existing consumer and business banking relationships
• Educates associates, customers, and surrounding communities about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings
• Coaches and develops branch associates through execution of iConnect – the Region's Sales, Service and Coaching process, with guidance from assigned mentor, senior level managers and internal support partners
• Provides consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
• Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types in addition to assisting with annuities and life insurance
• Ensures a consistent optimal customer experience, including handling customers’ transactional needs as needed. Sharing responsibility for greeting customers and processing transactions
• Resolves escalated customer and associate issues and provides counseling to associates as needed in partnership with senior leadership and Human Resources
• Manages recruiting and selection process for assigned branch
• Maintains relationships with Line of Business partners and refers customers to internal experts when complex financial goals and needs are recognized
• Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations, ensuring associates complete delegated operational risk management duties and sound banking practices

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to (Use the "Apply for this Job" box below). for more information.

• High School Diploma or GED
• Two (2) years of Financial Services, sales, or sales management experience
• Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
• Ability to work on Saturday as needed

• College degree
• Life Insurance License
• Supervisory experience within the Financial Services industry
• Five (5) years of banking and/or lending experience
• Five (5) years of relationship-based client consultation experience

• Ability to exhibit mastery of key advice, guidance, and education concepts
• Ability to handle multiple priorities simultaneously
• Ability to provide effective feedback and guidance
• Excellent communication and customer service skills
• Excellent leadership and…