General Manager

## General Manager Apply locations:
FL
- Panama City Beach
- Beachside Resort time type:
Full time posted on:
Posted 3 Days Agojob requisition :
JREQ-Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
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* Location:

** Beachside Resort PCBWe are seeking a General Manager responsible for managing property operations on a day-to-day basis to assure optimum performance and continual improvement in the five key result areas: guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs, and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
** Essential Duties and Responsibilities
** include the following. Other duties may be assigned.

- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Welcomes guests and fosters customer loyalty through his/her friendly manner.

- Oversees the operations functions of the hotel.

- Always remains readily accessible to guests and employees.

- Holds regular briefings and meetings with all head of departments.

- Ensures full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

- Leads all key property issues including capital projects, customer service and refurbishment.

- Handles complaints and oversees the service recovery procedures.

- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual operating budget.

- Manages on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

- Maintains a strong understanding of P&L statements and the ability to react with impactful strategies.

- Ensures that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, and Property Operations are on target and accurate.

- Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.

- Overseeing and managing all departments and working closely with department heads daily, ensuring career progression and development.

- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

- Makes reservations and processes guests’ check-ins and check-outs as needed.

- Be aware of the availability of rooms at the hotel on any given day to ensure revenue is maximized.

- Act as Concierge, Bellman, Valet, Shuttle driver, Housekeeper and problem solver as needed.

- Monitors all no-show charges, researches credit card discrepancies, and processes chargebacks.

- Conducts routine inspections of the public areas of the hotel daily, weekly, and monthly, recognizing and correcting any potential safety hazards and addressing cleanliness issues.

- Ensures property, grounds, physical plant, and work areas maintained to standard.

- Solicits guest feedback regarding hotel services and facilities and takes corrective action to solve any deficiencies.

- Monitors the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.

- Reviews employee performance and conducts disciplinary actions and terminations.

- Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing, etc.

- Investigates, reports, and coordinates all hotel accidents that are employee and guest related.

- Aids in the selection and continuous training of staff to provide high quality service to guests.

- Updates availability information in the Property Management System as required.

- Covers shifts of all departments as needed.

- Ensures hotel staff is provided with uniforms and name tags, and upholds property grooming standards.

- Maintains contact lists for all staff, vendors, and any emergency situations.

- Prepares and processes invoices for all departments.

- Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

- Has a good knowledge of all systems and standard operating procedures of Front Office.

- Performs any other duties as assigned by management.
** Qualifications
* * 1. Degree or diploma in Hospitality Management, Business…