Customer Service Associate

Job Summary

Increases customer confidence and loyalty by providing accurate, fast, and courteous customer checkout. This individual effectively scans, packages and receives payment for customer purchases and expedites the flow of groceries through the checkout lane and the service desk. Maintains financial responsibility in his/her register.

• Service: Creates an environment that enables customers to feel welcome, important and appreciated to increase confidence and loyalty. Addresses customer issues/complaints and resolves to full satisfaction immediately, within company guidelines while maintaining composure and professionalism. Appropriately escalates issues to management with a positive attitude. Stocks front end products; restocks and uses supply items efficiently to eliminate waste and maintain lowest supply cost.
  
  Manages lane according to service standards. Assists in training new cashiers.
• Leadership: Uses the Point of Sale (POS) system and handles various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, reward offers, coupons and checkout procedures according to company policy to record sales. Uses all service desk POS systems such as Western Union, Money Orders, Utility systems, etc. Understands and adheres to the company's limits on cash shortages and/or overages and works honestly and effectively to control loss adhering to guidelines on restricted sale items (Alcohol, Tobacco, etc.).
• Financial: Coordinates daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Manages ACM lanes according to company standards and policies; ensures each self‑checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements performed. Troubleshoots problems with front end equipment through self‑help icon on computer desktop or by contacting the retail service help desk as needed.
  
  Manages lane according to service standards. Assists in training new cashiers. Places discarded or returned merchandise to appropriate location. Returns carts to shopping cart corral.
• Compliance / Safety: Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, USDA & Country of Origin Labeling (COOL), and DOA. Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.
  
  Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required.
  
  Ensures equipment is in good repair; reports and assists with remediation of safety hazards within the department.
• Disclaimer: Performs other job‑related duties as assigned.

• Required
  
  Education:
  
  High School / GED Diploma
• Preferred Education: None specified
• Languages
  
  Required:
  
  English
• Languages Preferred: Spanish
• Supervisory
  
  Experience:
  
  0 - 3 years minimum
• Knowledge, Skills & Abilities:
  • Must be at least 18 years of age.
  • Customer Service skills.
  • Effective communication skills.
  • Ability to handle stressful situations.
  • Basic computer skills required for online training.
  • Compliance with all company policies and procedures.
  • High standard of integrity and reliability.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre‑employment drug testing and background check.

Retail – General Medium. Physical Demands:
While performing the essential…