Eligibility Supervisor - Ses

Job Information

Working Title:

ELIGIBILITY SUPERVISOR - SES -

Job Family: COMMUNITY AND SOCIAL SERVICES

Occupational Group: COUNSELING AND SOCIAL WORK

Occupation: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER

Job Code: 21-1099-03

Location:

Pensacola, FL to Tallahassee, FL

Agency:
Children and Families

This is an internal agency opportunity; only persons currently employed by the Department of Children and Families are eligible to apply. A completed State of Florida application must be submitted.

Applicants who are bilingual are desired.

The State of Florida requires a State and National criminal history check as a condition of employment before beginning employment.

• Two years or more of paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service.
• Or have an Associate’s degree.
• Or 60 semester or 90 quarter hours of college coursework can substitute for the experience.
• Minimum of two years of processing experience in the ESS program as an Economic Self‑Sufficiency Specialist I or II.
• Must be willing to travel.

A skills assessment test will be administered as part of the application process.

Supervises Economic Self‑Sufficiency Specialists. Primary duties include communicating with, motivating, training, and evaluating employees' performance; planning and directing their work; and leading the team to enhance customer service and achieve agency goals.

• Learning: Actively pursues learning opportunities and applies new knowledge.
• Oral Communication: Expresses information verbally to others and understands audience.
• Written Communication: Uses correct English, grammar, punctuation, and spelling; writes clearly.
• Personnel Management: Motivates and directs people, gives timely feedback, and fosters excellence.
• Problem Solving: Identifies problems, evaluates alternatives, and makes recommendations.
• Team Building: Cultivates relationships with stakeholders and achieves goals.
• Planning and Evaluation: Organizes work, sets priorities, and evaluates outcomes.
• Conflict Management: Resolves conflicts constructively.
• Approachability: Is friendly, a good listener, and builds rapport.
• Lead Change and Innovation: Anticipates opportunities and leads change.
• Managing Performance: Sets goals and manages performance toward those goals.

• Knowledge of policies and procedures for all ACCESS programs.
• Knowledge of interviewing techniques.
• Knowledge of data compilation, organization, and analysis.
• Knowledge of mainframe systems and software applications.
• Skill in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate unit operations and activities.
• Ability to interpret complex policy information.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in various situations.

The State of Florida is an Equal Opportunity Employer/affirmative action employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority or People First Service Center in advance.

The State of Florida supports a drug‑free workplace. All employees are subject to drug testing in accordance with the Florida Drug‑Free Workplace Act.

Applicants eligible for Veterans’ Preference must attach supporting documentation with each application submission.

All employment conditions comply with Florida Law F.S. 110.211 F.S. (EEO).