Eligibility Specialist I

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Early Learning Coalition of Northwest Florida

The
Early Learning Coalition of Northwest Florida is seeking a detail-oriented and service-driven
Eligibility Specialist I to join our Operations Team. The ideal candidate is highly organized, resourceful, and committed to helping families access quality early learning services. This position is an administrative and eligibility determination role responsible for reviewing applications and documentation to determine family eligibility for early learning programs in accordance with state guidelines.

The successful candidate will demonstrate strong analytical skills, attention to detail, and the ability to manage multiple cases in a fast-paced environment while maintaining accuracy and compliance with program policies.

• Provide high-quality customer service to families in assisting them through the eligibility and enrollment process.
• Review and verify
  supporting documentation to accurately determine family eligibility for the
  School Readiness program
  .
• Calculate household income and determine
  parent co-payments and appropriate billing groups in accordance with program guidelines.
• Maintain
  clear, concise, and accurate case notes for each client file to ensure program compliance and audit readiness.
• Utilize the Coalition’s
  database systems and software to complete eligibility determinations, enrollments, and case management activities.
• Maintain and monitor the
  School Readiness Wait List
  , ensuring families are properly notified and processed as funding becomes available.
• Process
  Voluntary Prekindergarten (VPK) registrations, enrollments, and transfers for eligible children.
• Review uploaded documentation such as
  proof of address, income verification, birth certificates, school schedules, and government-issued identification to confirm eligibility requirements.
• Compile and report
  family services, eligibility, and enrollment data accurately and within required time frames.
• Process referrals and communicate with
  families, employers, childcare providers, and community partners as needed via phone or email.
• Provide guidance to families on program requirements and refer families to
  Child Care Resource & Referral (CCR&R) services when assistance locating childcare providers is needed.
• Maintain confidentiality of client information and ensure compliance with all
  program policies, procedures, and state regulations
  .

• Associate degree or equivalent professional experience.
• Two (2) or more years of experience in eligibility determination, case management, social services, or public assistance programs preferred.
• Or HS diploma or equivalent with 2 years of experience
• Strong analytical and organizational skills with the ability to review documentation and make accurate determinations.
• Excellent written and verbal communication skills.
• Proficiency in database systems, data entry, and Microsoft Office applications.

Employment in this position is contingent upon obtaining and maintaining satisfactory:

• Verification of required education and/or credentials
• Drug Screen
• E-Verify authorization
• High-speed internet access (minimum
  50 Mbps
  ) when working from a secure home location

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Our compensation package includes the following options (subject to plan terms and policy changes):

• Eligibility for
  health and dental insurance coverage
• Flexible spending accounts (FSA)
• Company-paid
  life insurance and short-term disability
• Paid time off (PTO) accrued on an ongoing basis
• Company-paid holidays
• Eligibility for participation in the
  company incentive bonus program (subject to Board approval and plan terms)

Job Type: Full-time Salary Range:$19.00 – $23.00 per hour
Closing Date: Open until filled

Job offers are contingent upon completion of the following:

• Successful Level II background screening
• Passing a drug test
• Satisfactory reference checks
• Verification of highest level of education completed
• Completion of all onboarding documents including the ELCNWF employment application and employment/noncompete/confidentiality agreements

Early Learning Coalition of Northwest Florida is an Equal Opportunity Employer and Drug-Free Workplace.