Phone Specialist

The
Elizabeth Layton Center
is seeking a Phone Specialist for a location in Paola, Kansas. If you are looking for a vibrant and supportive work environment with a mission to serve our community in a meaningful way, ELC is the place for you!

Elizabeth Layton Center
is a growing community mental health center with locations in
Franklin and Miami Counties, Kansas.Our mission is simple: to provide comprehensive and integrated behavioral health services for the communities we serve.

We are honored to be designated a
Certified Community Behavioral Health Clinic (CCBHC),a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services. ELC specializes in working with underserved populations, especially Medicaid and Medicare eligible clients, to meet the growing needs unique to their situation and life experiences.

• Competitive compensation
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for learning and professional growth
• A healthy work-life balance that respects personal and family needs

The Phone Specialist is responsible for answering incoming telephone calls to the Elizabeth Layton Center. All calls should be answered in a pleasant manner and directed efficiently to the appropriate staff person. The incumbent must exhibit a high level of telephone etiquette, be able to interact appropriately with all levels of staff and have knowledge of organization, activities, and events to direct calls as needed.

Tact and diplomacy are essential qualities in the employee filling this position. The employee must be well organized, a self-starter, quick-thinking, pay particular attention to detail, and be able to perform with a minimal amount of supervision. The position reports directly to the Director of Operations.

• Answers multi-line telephone system, assesses calls for emergency, screens/transfers calls and takes messages as needed
• Schedules upcoming appointments
• Enters release of information into the electronic health record
• Assistsin sending correspondence letters to clients
• Cross-trained in reception dutiesand provides back-up to the front desk when needed.
• Backfills open time slots on atherapist'sscheduledaily
• Attends scheduled supervision and staff meetings
• Maintains confidentiality of all appropriate employee and client information
• Completes other duties as directed
• Completes all required trainings as assigned
• Complies withall ELC policies and procedures

• Graduation from High School or the equivalent
• Previous clerical or general office experience or training required
• Previous computer,typingand data entry experience required
• Previous customer service experience required
• Any combination ofjob-related experience and/or training which would produce the required knowledge,skillsand abilities
• Ability to communicate effectively orally and in writing
• Ability to interact with staff and community members in a manner, whichexhibitsprofessional judgment
• Hold a valid driver'slicense
• Ability to pass all required background checks

• Ability to perform tasks accurately, effectively andin a timely manner
• General knowledge of modern office practices and procedures
• Ability to perform basic mathematic calculations accurately
• Ability to understand and follow oral and written instructions accurately
• Ability tooperatea typewriter, calculator,computer and other general office equipment
• Ability toestablishand maintain effective working relationships with other employees,official sand the public
• Ability to be pleasant, friendly, and helpful to staff and visitor sat all times
• Ability toretainrelevant vital information and relay information to others as appropriate
• Ability to safely perform safely essential job functions with or without reasonable accommodations

Join us in our commitment to equality and diversity as an Equal Opportunity Employer (EOE). We consider all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability of any other characteristic protected by law. Take the next step in your career journey with us –
apply today
and become part of a team where your contributions truly matter!