Veterans Service Administrative Assistant

Overview

GENERAL

PURPOSE:

Assists veterans and dependents in obtaining federal, state, and local benefits by providing comprehensive guidance, advocacy, and case management services. With regular attendance, this position serves as a liaison between veterans and the U.S. Department of Veterans Affairs, state agencies, and community organizations. Occasionally supports the Human Services office with veteran’s state aid applications, assessments, and data entry.

• Verify information provided by applicants (e.g., federal records, housing, birth records, and other applicable documents).
• Communicate required processes and procedures used for determining benefit qualifications and eligibility; issue flag holders to Sarpy County veterans.
• Request required documents from veterans and dependents to establish eligibility for veterans’ services (e.g., DD form 214, birth records, marriage records, and other applicable documents).
• Assist the applicant with application(s) to county, state, and federal repositories.
• Serve as a source of information and referral to individuals concerning veterans’ services and maintain a working knowledge of companion programs to veterans’ services (e.g., Social Security, Medicare, Medicaid, DHHS).
• Process completed applications, forms, and reports.
• Assist in filing appeals or other actions for denied claims or applications.
• Perform other duties as assigned.

• High school diploma or G.E.D.
• 3 years of experience in an administrative or clerical role.
• Must be able to obtain and maintain necessary accreditations and a Personal Identity Verification (PIV) Card from the Department of Veterans Affairs within 1 year of employment.
• Must provide DD-214 with application showing honorable discharge.

• Effective communication and interpersonal skills for interacting with diverse individuals.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using the Microsoft Office Suite and other software related to data management, communication, and other common business processes.
• Ability to follow established policies and procedures for confidentiality while adapting to evolving privacy standards and technologies.
• Ability to build and maintain positive relationships within a team.
• Knowledge of federal, state, and local laws, regulations, and programs related to veterans’ benefits and services.
• Skilled in interviewing and assessing veterans to determine eligibility for benefits and available services.
• Knowledge of military structure, terminology, and discharge documentation.

The work environment is typically a professional office setting, involving regular use of computers, standard office equipment, and frequent interaction with both internal staff and the public in a structured, task-oriented atmosphere. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential tasks.

Reference checks, successful completion of a national criminal background check, and other job-related tests or checks as may be required