Customer Care Representative

Job Summary

We’re building a team of people who are that person. We’re staffing a remote Customer Care Advocate role for a well‑known Fortune 500 financial services and insurance company.

• Serving as the first point of contact for customers navigating group life, disability, and absence claims.
• Handling inbound inquiries via phone with professionalism and care.
• Resolving standard and complex issues—escalating when needed, owning it when you can.
• Documenting interactions accurately and working across multiple systems simultaneously.
• Bringing your best self to every interaction, even the tough ones.

• 6+ months of customer service or contact center experience (or something equivalent).
• Superior verbal and written communication skills.
• Comfort navigating multiple computer systems and applications simultaneously.
• Genuine empathy; you actually care how the call ends for the person on the other end.
• A quiet, dedicated home workspace and reliable internet connection.
• Accountability: you do what you say you’re going to do.
• High School education (required). Minimum 2 years of experience.

• Experience in a high‑volume call center environment.
• Familiarity with Salesforce or similar CRM tools.
• Background in insurance, benefits, or financial services.
• Track record of hitting KPIs and quality metrics.

Location:

Remote (contiguous United States). Pay Rate: $18–$19 per hour.

Schedule:

Monday to Friday, hours between 7 AM and 7 PM CST.

Shift: first.

Start date:

08‑03‑2026.

All resumes and inquiries can be sent to m Please put the word Pineapple in the subject line.

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact